Complaints

• Initial Complaint

  12/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2016 Sorento threw a motor bearing. It is supposed to be covered by a class action suit. However due to the fact that I elected to change the oil myself during the ***** 19 pandemic back in 2001 there is a gap in oil change maintenance records. Since then I have kept meticulous records from the past three years.

  Business response

  01/02/2025

  Good *********************************** manufacturer sets the guidelines for what is covered and not covered. In most cases if there is not definitive proof that the vehicle was serviced they will deny a claim.

  I do not have the exact specifics of your claim, but I would be more than happy to assist you with any additional resources.

  Please feel free to reach me at ******************* or at **********************************************************************

   

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I bought a 2013 ltz ***** equinox on March 1st. Paid ******** plus warranty and whatever else they added to it. It was well over ********. We were under the impression that it had the ability to have navigation and OnStar features if we paid for the subscription. My wife drives for a living, and this was a major factory. Well, we found out after calling ****** that any car 2015 and older is no longer able to have any of that. If you press the OnStar button in the car it just rings rings rings due to not having the ability to have the communication since Dec 2022. Ok that is the first issue - no this is the biggie on March 17th the car completely broke down. I had to pay for towing the car back to the dealership which i was not reimbursed for. From there i didn't hear anything for about a week till i called them. I needed a car, and they still have not looked at my car yet and therefore unable to put a claim in so i wouldn't be able to get a rental car. So, I had to pay for a rental car for 5 days and will not be reimbursed for that either. On March 31st my temp tag was going to expire, and they called me on April 3rd to set up a welcome meeting and get my tags and make sure I'm loving my car. I laughed at them. 1st i would have had expired tags on my car, 2nd seriously they could not tell that i didn't have my car that it was there with them. So, they finally gave me a vehicle to use in the mean till. BUt here we are April 24th, 2023, and still nothing. No news. Car still isn't fixed. I seriously want my money back at this point. Almost 2 months later and ******** later i had a new car for 17 days. This is not right and plus I bought a car under the impression i would have certain features that were needed in our investment for our family and the main reason we got this car. My wife needed a power liftgate and navigation. Well got the power liftgate but will never be able to have navigation. Please help, we don't have money to just go buy another car.

  Business response

  05/08/2023

   

  We have addressed and resolved this directly with the complainant.

  
  Thanks

  **************| General Manager

  Ciocca ****** & Kia
  *********************************************************************** 08638
  www.CioccaDealerships.com

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new 2020 Kia ****** in August of 2020 from this location. This is the only location that the vehicle has been serviced at. There is now new ownership of the dealership. It went from the Harveys to Ciocca. I have been met with unprofessional, un-empathetic, and unethical customer experience and services since the new owner has took over. Ill begin with when a blinking check engine light appeared on my dash the beginning of October 2022. I took it to the dealership and was told there was nothing they could do and had to drive the vehicle for a couple weeks until there was an available appointment. The car was stalling and wouldnt go past 60 mph. They ran a diagnostic test and it went from being terminal engine damage to the car needing a new battery and programming. That cost me $333+. Its now April 17th, 2023 and today marks two weeks that my car has been at the dealership for the same exact reason. A blinking check engine light, stalling, and not exceeding 60 mph. The difference this go around is that I have yet to hear from anybody and I am without a vehicle as no accommodation was provided. I have a scheduled service on April 18th that Ive been waiting over two months for, for an oil change, replacement of a back tail light and programming from a recent recall. Each time I call to schedule maintenance services they are always booked weeks out. Ive been informed each time Im there of all the staffing and managerial issues they are struggling with. However, there needs to be a change and fast. This is bad business! I have been more than patient and understanding. This is where I draw the line.

  Business response

  04/27/2023

   

  This is being handled directly with the customer. Her vehicle is covered under Kia ******* warranty.

  
  Thanks

   

  ************** General Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩