Complaints

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped off a very important machine to my farm operation for repair. Its a 2016 Polaris Ranger that was not starting intermittently. When I dropped it off it was operational. First they said it was the fuel injector and it was replaced with no success. Then they said it was the control module sending a bad signal to the injector so we agreed to replace it. 1 month between the time to replace those parts. That still did not solve the problem. Then they told me it had weak compression, which is something that is usually tested in basic troubleshooting. They said I needed a complete top end engine rebuild. With the price of that I opted to inquire about trading the machine in for a different one. Now we are at 6 weeks of no machine. Waited for a return call from sales with no success until the service manager at the time called me to ask what to do with the machine and I said I'm trying work a deal with sales. He had the ** ***** call me, we talked about the deal I was trying to make and he had ***** in sales call me back and I talked to him about the same deal I talked to ***** about. No call back for a week . When I call sales back he said he forgot and that ***** the ** that already knew what I wanted said no to the deal. So I went back to service and said to fix the machine. I was told parts were ordered and when recieved would be repaired. 1 month went by and I called to find out the service manager quit and parts were never even ordered. Went to the shop and spoke with the new service manager and now re ordered the parts and was put on a priority list. 1 month again, called and spoke with ***** because now the new service manager quit and my parts were never ordered. ***** the ** apologized and said he would order the parts himself and oversee that the machine got repaired. 1 month later I call to get another new service manager ***** ***** that was going to investigate. We are now at 6 months, no one will return emails or calls and I have no machine.

  Business response

  11/05/2024

  It is unfortunate all the way around that Mr. ***** has been having to go through this ordeal. We at Flemington Powersports strive to ensure that we do our very best to ensure that our customers are taken care of and that we provide a good and affordable service. The customer's machine has been worked on by our shop and because of its age and how hard Mr. ***** uses it we have found that there are numerous issues with his unit. We have been attempting to get his machine repaired as quickly as possible. Due to parts being on back order and also staffing shortages it has taken longer than anticipated. We are diligently working to get Mr. ***** his machine back to him and even offered to trade him out of his machine and offered him a fair value for his unit as a trade in for its condition which he declined. We have explained to Mr. ***** that we understand his frustration and that we are going to take care of him and help him with the cost of his repair bill since it has been such a long process. We would love to get Mr. ******* unit back to him as soon as possible and we are working diligently to do so. We take care of our customers, and we pride ourselves on how much our customers appreciate our efforts to ensure that they are well cared for. If Mr. ***** would like to revisit the offer, we made to get him into a brand new and reliable machine we would be more than happy to help. We will stay in contact with Mr. ***** to ensure that he gets understands where we are at in the repair process on his machine. 

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  in May, 2023, my husband found a Slingshot at Flemington's. We live in **. They had a buyer, but the buyer fell through. They called my husband to see if he wanted to buy it. He did, so ****** processed his credit application, and called him to tell him he was approved. Five days later, we had not heard anything about processing the deal. My husband called to follow up, and was ****** was out on a family emergency. and nobody knew what to do next. Another week went by, and my husband called again, and also sent text messages. About two full weeks later, he called one last time, and ****** was able to tell him what next steps were. She emailed him the required documents, and he ******* it back to her with his "wet" signature. As we waited for the paperwork to be filed with MD DMV, we got the car inspected. We found out the the ball joint was bad, and it failed inspection. I called Flemington's and spoke with *****. He asked us to send the quote to replace, so we did. We didn't hear back for a few days, so I followed up. ***** got permission from whomever, to meet us in the middle and pay half. We agreed, and he mailed us a check via overnight mail. We get a confirmation number for said check, and it's a check for someone else, not even in our state. So, I call back again asking where the check was, and got the excuse "we mailed someone with the same name your check by mistake." So, they reissued the check again. We get it a few days later, and the check is dated 2022!!! When we call for the fifth time, I issued a formal complaint to their parent company. After weeks of back-and-forth, for a $250 check, it was fixed. Now it comes time for us to go to our DMV to get MD hard tags. My husband takes off of work to get an appointment.

  Business response

  09/20/2023

  This customers frustration is reasonable.  They are a ******** resident who we should not have sold the vehicle to because ********** and ******** have differing requirements for vehicle safety.  The vehicle met ********** standards but when the vehicle was taken to be registered in ******** and had a safety inspection it did not pass.  We are not responsible for the repairs of a vehicle that is requiring repairs at another state but we decided to cover the costs as we thought that would be fair to the customer.  Our staff did make several errors in the reimbursement process including sending a check (which was cashed) to the wrong customer with the same name.  It was a deeply frustrating experience for the customer and for members of the staff who tried to correct the situation for the customer.  Ultimately, we hope that they can put the frustration of the purchase experience in the past and enjoy their vehicle.

• Initial Complaint

  06/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On 4/15/2023 I returned my recently purchased 2018 Can Am spyder for a service. At that time the manager (***********************) with tag in hand asked if I wanted him to mount tag to cycle while being serviced,I replied yes. Since that day I have inquired several times (4) about the motorcycle license tag and was told they could not find it. It is now 6/6/2023 and still no tag(s). The manager has now informed me that he is not responsible for replacing or reporting that the tag has been lost or stolen,that he is not the owner of the bike and that it would be MY responsibility to report the tags lost to ************************* I find this troubling because I was charged a fee on my purchase agreement for tags and registration..

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩