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          Business Profile

          Hospital Supplies

          ARMAC Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hospital Supplies.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/19/2023

            Complaint Type:
            Product Issues
            Status:
            Unresolved
            I received an arm brace from my doctor (having not idea of the cost). Later i received a bill for $254.73. I can get something just like it off amazon for $40. I tried calling the company, not only about the price but the fact that i can not use the brace. It rubs on my thumb and causes a blister. After calling 3 times they finally got back to me. They said there is nothing they can do. I am not the only person who thinks this. Their reviews are terrible.

            Business response

            10/05/2023

            I understand your frustration, Armac does not set any prices, these are all done thru medicare.  Each product has an L-code to bill with. Insurance pays the contracted rate.  Unfortunately as an in network provider these are the rates we must adhere to.  If the brace is causing irritation we can definitely help with that and try our best to accommodate you.  I see there is a request for a refund, your insurance applied this to your deductible and I do not see any record of any payment.  If this is not the case please let me know.

            Customer response

            10/05/2023


            Complaint: 20625665

            I am rejecting this response because:
            I want to return the brace. I do use it because it is not comfortable and is way to much money. 


            Regards,

            *******************************

          • Initial Complaint

            08/15/2022

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I received a bill for a wrist brace that my son received in December 2020 for a buckle fracture. I received a bill dated 8/8/2022 that said final notice. How am I supposed to check to see if I paid a bill that is almost 2 years old when credit cards have been closed and my bank record does not go back that far? I think it's crazy that they are trying to get payment out of me that is almost 2 years old. I pay my bills on time. I want this bill gone because I cannot verify if I paid it or not.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 48

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          71 Passaic Avenue

          Florham Park, NJ 07932

          Visit Website
          (973) 328-1760

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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