Complaints

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I dropped my car at Liccardi Greenbrook on 3/4. It is now 4/16 and I still do not have my car. My car was diagnosed with a bad camshaft, this same camshaft they replaced in November. They claim faulty part. After putting the new camshaft in Dodge reported the car was still not working properly. They have discovered metal throughout the motor, oil etc. They reached out to Warranty Solutions to get approval for the new motor. Warranty Solutions will not approve a new motor until they see "point of failure". ***** says the ***** states that once there is metal a new motor is necessary and they do not go any further in finding the point of failure because my car would be in many many pieces. At this point, NO work is being done to my car. I have been out of the car for 7 weeks. I have not been provided a loaner car. This is a hardship to myself and my family. I need some help to move this forward so I can have my car back. Thank you.

• Initial Complaint

  11/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****** diss agrees job with helping me trade my Audi s3 in for a pick truck he also stayed at the dealer until 9:30 and made sure alll the process went good *sales man wrote this*UPDATE: the same night moments after this review was requested. The brakes on the truck were thumping and not grabbing on rainy night correctly causing me lose control and skid , nothing happened. Next morning I called and texted brought the truck in to what was suppose to be a **** sensor replacement and a brake rotor and pads replacement . I was lied and told that the work was done and everything is good. However all they did was reset the **** light and resurface the rotors and left with pads with little to no life left. The car is suppose to have a warranty bumper to bumper for a period of time after the purchase. Obviously thats not the case. Theyll cheap out not caring that you almost wrecked the same day you bought the vehicle. Truck doesnt thump as often but still vibrates a lot after braking with decent speed, still has a faulty tpms sensor. Kind of regret coming to this dealer, if I can have my trade back and go elsewhere Id do it . At this point I want the $***** prep fee they charge returned to me, so a shop that does legitimate work gets it done. as they dont and cant prep anything. I call to speak to manager that helped me that night and never gets transferred to him. Was suppose to get a call back but never did.UPDATE October 15. They called me in to fix issue and verify. Upon arrival they looked at truck and this and that 2 hours later just to tell me the **** light should reset by itself. And the brakes arent doing anything. haha. As The tech and u speak the tech starts to understand ** in the same field of work as him . And quickly starts to say how the **** has to be serviced at GMC and that the rotors should be replaced . They reschedule me for the following Saturday for fix of such. Cant write everything , return the Audi back or the ***** bs prepfee

• Initial Complaint

  05/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am very upset with Liccardi Dealer. Back in March 2022, I bought a 2015 ****** Leaf. They assure me that they did a **************************************************************** ***. The inspector said that the wipers were old and worn out. I contacted Liccardi and they sent me a new one. So ok. However, the second issue arise when I couldn't charge the car. It refused to accept a charge. I brought it over to **** of ****** in Queens to have it serviced. They told me that car has alot of issues that they see in the car. So far, I have to pay $600 in diagnostics fee. I know that I would be paying more for the repairs. When I reached out to Liccardi for assistance with payment for the service, they were uncooperative and deflective. This issue have given alot of depression and frustration because I am a broke college student and I bought this car for work and school. This situation has put me in a deep financial hole.

  Business response

  08/26/2024

  In response to this  complaint , we made every effort to assist the customer. We invited them to return to our location, but due to their distance, it was challenging for them to do so. The vehicle was purchased with a 50/50 powertrain warranty,which unfortunately  does not cover components such as the 360 camera or charging module.

  Despite this, we proactively reached out to the customer to address their concerns and answer any questions they had. Although we offered an extended warranty at the time of purchase, the customer chose to decline it. We also took steps to support them by sending wipers through the mail and obtaining pricing information for the necessary parts from a Nissan dealer to facilitate their needs.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩