Complaints

• Initial Complaint

  11/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After seeing an ad for a family photoshoot I booked it. When booking it said 3-4 weeks for my edited photos. After 11 weeks of no response from the business with multiple efforts of reaching out my sister who booked a shoot separate from mine complained on Facebook. In retaliation the photographer threatened that she deleted both of our families photos. We have begged even to just receive the unedited proofs which we are willing to pay for. We expressed to Dee why these photos are so important in light of family members health issues. As a consumer, your fundamental right to make a factual complaint should not be used against you in such a malice way. We would like to purchase our photos either edited or unedited at this point.

  Business response

  12/23/2024

  I have proudly provided exceptional service to my clients for over 10 years. In this case, I honored the customer's request for a full refund (with documentation provided, including the original request). However, it is unclear why photographs are still being requested after the refund was issued. While I wish them well, my focus remains on delivering outstanding experiences for my valued clients.

• Initial Complaint

  11/09/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  We took pictures with *** and Shooting Star Photography in August. We were sent our proofs on August 23rd and promised a 4-6 week turn around on our edited video photos. It has now been 11 weeks. Ive tried reaching out to no avail. If we put comments on her ******** page they are deleted. *** was very quick to respond pre shoot and now zero communication and no edited photos.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Photo shoot was booked and photos were taken of my family and I. 2-3 months after I didn’t receive pictures I reached out and the owner said it was because I hadnt paid my balance. I asked her to send me a bill so that I could pay it. She said she would. I have not yet received any further communication from owner nor have I received proofs. So far I paid my deposit and have had no way to send the owner the balance. Several emails and Facebook messages on business account have gone unanswered over a month. I am owed my photos.

  Business response

  02/11/2024

  **** ******** *** *** **** 

  
  I hope this message finds you well. Thank you for your attention to this matter. I wanted to revisit our communication regarding the mini session for ******** scheduled for August.

  
  As per our previous correspondence, I had reached out to provide details on the session location and payment information. Additionally, I had received confirmation of ******** size for the session, for which I provided the necessary link for payment. Despite these efforts, payment for the session HAS NOT been received.

  
  I understand that as a former customer, you may have anticipated a certain level of flexibility, as evidenced by your unicorn session booking in the past. However, it's important to ensure that all aspects of our agreement are fulfilled for the smooth execution of the session.

  
  Following up on our previous interactions, I noted that despite email reminders and correspondence in November and January, including providing screenshots of the original payment link and forwarding the initial email with payment instructions, there has been a delay in completing the payment process.

  
  I am committed to ensuring a seamless experience for you ******** and would greatly appreciate prompt attention to the outstanding payment. Once the payment is received, we can proceed with final edits and other arrangements as discussed.
  Thank you for your cooperation and understanding. Please don't hesitate to reach out if you have any further questions or concerns.
  

  Best regards,

  Dee
  

  This is the original link that was sent in August and November and have also sent an additional email today in regards to payment. 
  

  ***************************************************************************** 

   

   

  Customer response

  02/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩