Reviews
5 Customer Reviews
Review from Elizabeth T
1 star01/22/2024
I wish I could rank them 0 stars! Ordered a side board and doors would never attach to it. Called the company and they said they could do nothing about it! They said they dont deal with individual people only businesses. I never even got to use it! Dont ever buy anything from this company!Review from Harold S
1 star03/09/2023
I ordered a dresser from Modway. It arrived damaged. They would not pay return shipping for the product. Getting a refund was a long and arduous process. I would not do business with this company.
Modway Furniture Response
04/17/2023
Hello,We have resolved this customers claim in full. We have also refunded the customer for this order.Customer paid $487.50 and we refunded $487.50.Review from John U
1 star12/27/2022
Bought a Modway EEI-**** Drafting stool in July 2021 (cost $300). Been using it for 18 months and the weld is breaking under the seat. Reached out to Modway customer service and they said their products only have a 1-year warranty. Obvious why it is only 1 year, they know they are selling products with absolutely shotty craftsmanship. How does a WELD break after 18 months? I highly advise NOT to ever buy their products.Review from Jerry M
1 star08/06/2022
My granddaughter has a bed; their number is Mod 5425/5426. After one year many of the slat caps were broken from normal use. I was moving it to her new apartment and when moving the bed several more of these broke. They are made of vary thin plastic and do not hold up even to normal use. I called Modway and was told to e-mail their customer service, so I did. No reply after a week. 2nd e-mail, no reply. It has been over a month with no reply. I finally made 12 pieces of my own from aluminum channel so I could reassemble the bed. The least they could have done is respond that either they would replace the parts or where I could purchase them. Of course, why would I want to purchase more junk. If you ever purchase this bed do not plan on moving it because all these slat caps will break, and you cannot reassemble the bed. Do not buy this product or try to deal with their customer service department. I gave them one star only because you can't give zero.Review from Amanda D
1 star02/28/2022
This seller stole almost $800 from me. During an entire month of back-and-forth commication, I was NOT ONCE told that I would be issued anything less than a full refund for the item I canceled. Had I, at any point, been made aware of this, I would have simply accepted the item. Extremely dishonest. I literally paid almost $800 for NOTHING and plan on letting everyone I know hear about this.
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