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Complaint Details
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Initial Complaint
11/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a car 6 months ago and all this car has done is give me issues and Toyota has done nothing but give horrible customer service. The check engine light has turned on in my car twice and Toyota has done nothing but be disrespectful and disgusting. Today my husband took my car to Toyota to have my car checked out since the check engine light turned on once again, we were told that the gas cap was broken and that is why the check engine light was on and that it had to be fixed, but not once was it ever mentioned that we had to pay for it. We were under the impression that we didn't have to pay for anything since it was not mentioned and the car is covered under Toyota warranty. When my husband goes to pick up my car, they tell him he has to pay 343$ just for fixing a gas cap, that by the way was not replaced with a new one, the old was just "fixed". Not once were we ever told this before having the job done, ******************* the manager was so rude. She told me in my face that I was a lair and that she always has the same problem where people come after the job is done saying that they were never told and that she does not forget anything ever because she is a manager. I asked for help with the bill since I was not told and I had no reason to lie about a bill, and no help was given. When I went to buy the car everybody was willing to help but ever since then no help has been given. All I get is attitude every time I call, this is ridiculous that I even have to complain about a car I pay every month for. If you ever plan to buy a car, never do so at this Toyota. Horrible customer service from everybody especially the manager *******************. Disgusting Attitude.
Business response
11/10/2022
Thank you for allowing us the opportunity to investigate and respond to ********************** complaint. ******** was contacted by CRM upon discovery of complaint immediately invited to return to dealership for in person meeting with senior management on 11.2.22 @ 4pm. Customer agreed to meet in person, arrived early on or about 2pm on 11.2.22. Customer was thoroughly explained work performed by technician and presented a video supporting area of concern. A copy of the video attached to RO (reference *****) was sent to customer via email for their records. Dealer apologizes for falling short on expectations if explanation by Service **** Manager was not clear. Dealer will address employee internally and provide additional training to ensure transparency. Customer was satisfied with explanation provided by management on this visit. Dealer apologized for any inconvenience and miscommunication this may have caused. An email sent from CRM to customer was sent on ******* @ ****** customer acknowledged receipt of email. Customer will return for future services at Hudson Toyota.Initial Complaint
08/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called Hudson toyota to ask about a car price and availability. I was quoted ***** over the phone. The manager ****** called me back 10 min later and I asked him to confirm the price and he said *****.00 I get there after letting them know Im Coming from out of state to see the car. And wanted to make sure that was the price Id have upon arrival. After arriving they tell me all their add ons brought it up to ******** They lied to me to get me into the dealer and then raised the price. Its bait and switch. Its dishonest and they shouldnt be allowed to conduct business in this manor.Business response
09/12/2022
Customer has been escalated to our senior management team. Customer has been contacted by senior manager LK regarding ordering a vehicle of his choice discussing details of pricing with breakdown for full transparency of fees based on customers preferences. Customers previous vehicle interest has been sold as no deposit was made to secure the vehicle. Unfortunately at this time due to short supply and high demand vehicles are not discounted. Customer will be able to work directly with senior management on details.
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Get a QuoteCustomer Complaints Summary
9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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