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          Business Profile

          Collectibles

          Sure Thing Sales

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Collectibles.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/01/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            placed a pre-order for a product on may of 2021 for ***** dollars. the product will say it was coming next month each month. It has been 3 years with no delivery, I have tried to cancel the order and they said they would not since it was too far out. Now they have shut down their website and all was of communication. They are taking pre-orders and money from people with no plans to deliver the product. I have now read numerous accounts of people who have had the same problem.

          • Initial Complaint

            04/30/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I purchased an item that was listed for pre-sale from their Sure Thing Toys affiliated business on 9/8/2022. The price paid immediately was $112.43, which was made through ******. The order number is #******. The item was purchased with the promise of fulfillment, and which was never fulfilled and now the company has filed for bankruptcy with no fulfillment of my order. I am seeking a refund immediately. I have repeatedly asked for a refund and have been notified that a refund would be forthcoming by 4/14/2024, but this has not occurred.

          • Initial Complaint

            04/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased an item that was a pre order. Was to be months down the line for release . It never showed. I contacted the seller multiple times , Got responses that I still have. Saying that it was pushed back even further , But was coming . So I let it ride. Now i've reached out multiple times and have gotten zero respones, site is down. I'm requesting my 186.00 back.

          • Initial Complaint

            04/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a pre-order for a Wednesday Addams living Dead Doll from this company. I paid the pre-order price up front. Every time the date the item was supposed to be shipped the pre-order date kept getting pushed back further and further. Every time the date it was supposed to be shipping came they would shift the the expected pre-order shipping date forward a few months. Now the website I ordered from has shut down and I've never received my item and I haven't received a refund.

          • Initial Complaint

            04/17/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Hello. Beginning in 8/2022 I pre-ordered items that were never fulfilled. They were all prepaid. It was 3 orders in total, with a 80 dollar amount altogether. I just found out they went bankrupt. I never received claim information regarding reimbursement. The order numbers were:ORDER #****** ORDER #****** ORDER #******

          • Initial Complaint

            04/16/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Had preordered items paid for in advance on order # ****** requesting refund multiple times, given the run around the last few months. Now I find company went out business indicating email would be sent to file claim on 4/14/24 for which I never received and have no information on whom can assist? Really bad business.

          • Initial Complaint

            03/28/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            This business which operates the online toy and collector store, surethingtoys.com has taken my money for several pre-orders dating back to 2022 and has never fulfilled any orders. I have been in constant contact but was always told the delivery date has been moved and to wait patiently as the merchandise will soon arrive at their warehouse. Now they no longer reply to any inquiries via email or phone and their website has been taken down.

          • Initial Complaint

            03/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Hi, so I preordered an item from the company “Sure Thing Toys” based in Nj & the owner closed the store down & took down his website leaving his customers without the items they purchased! I am one of those customers. I never received my item & he failed to answer the emails I sent him & phone calls I made. He owes me $37.31.

          • Initial Complaint

            02/06/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed 4 pre-orders (order number ******, ******, ******, ******) of collectible toys with the total paid amount of US$273.20 with "Sure Thing Toys" in 2021 and 2022. These pre-orders should have been delivered in 8 to 10 months. However, these orders were never delivered after more than 2 years. The merchant "Sure Thing Toys" simply updates the delivery month on their website and string the customer to pass the "180-day limit" so that the merchant can say "unable to refund". The merchant ignores emails and have disconnected their toll free customer service phone number. Meanwhile, the same pre-orders offered by other online retailers have arrived long time ago. As of Feb 5, 2024, this merchant still maintains their website, Facebook page (last updated on Feb 2, 2024) and have a booth at major comic con events across the US (**** **** ** *** ******* on Jan 6-7, 2024).

          • Initial Complaint

            01/11/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I have three preorders that this company has failed to provide, two of the items that I have preordered have been released by the manufacturer MONTHS ago. When I contact this company, they say that if I cancel, they can only give me store credit. I refuse store credit as this business is a failure with delivery products. Order ******, both items have been available for months from the manufacturer, placed 04/20/2023. order ****** placed 04/25/2023. Order ****** placed on 05/18/2022. I can provide emails from this company if needed.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Contact Information

          45 Villa Rd

          Little Falls, NJ 07424-2315

          Visit Website
          (201) 968-7667

          Customer Complaints Summary

          25 total complaints in the last 3 years.

          19 complaints closed in the last 12 months.

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