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          Business Profile

          Colleges and Universities

          Rutgers University

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/27/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Contacted university to drop a class but got an error. I sent an email and now it's past drop day.

          • Initial Complaint

            02/13/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Bad customer service

          • Initial Complaint

            07/15/2022

            Complaint Type:
            Order Issues
            Status:
            Unresolved
            i registered for an online class in 2020, which Rutgers advertise as 100% online no in-person, when i got the syllabus, it stated you have to come to ************* to to take a mid-term and final. I tried to work with the professor, because i really wanted to take this course, I would have to come to ************* on march 13, 2020 in the morning. I explained to the professor i worked 8am-4pm mon-fri and what she is asking qualifies for ahybrid course. The catalog listed this class as online. I had to drop this hybrid class because Rutgers breached the contract and also promoted false advertisement. Rutgers is trying to garnish my wages because i couldn't attend this hybrid class. i want to know how can a class be advertised as an ONLINE course and the professor can make it hybrid and i am being penalized for this. I feel this is a breach of contract and false advertisement and i am going to seek a lawyer for compensation.

            Business response

            08/05/2022

             

            The complaint claims that a course offered by Rutgers University was advertised as fully online, but in fact the professor required students to come to campus for midterm and final exams. While the complaint has been addressed to the *************** of ********* (GSE) at Rutgers University, ************* campus, our records indicate that the specific course that is being disputed is not a course that was offered by GSE. Our records indicate the course in question was a Psychology course offered by another academic unit at Rutgers over which we have no jurisdiction.

             

            ******

            Customer response

            08/05/2022



            Complaint: 17573703


            I am rejecting this response because: Can it be forward to the right department.




            Regards,


            *************************

          • Initial Complaint

            07/06/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unresolved
            Bad customer service and rude people who work there i want them call me on my phone

            Business response

            08/05/2022

            ************ is welcome to contact me directly to discuss his experience and concerns.

            Customer response

            08/05/2022



            Complaint: 17531025


            I am rejecting this response because:what the phone number and can you call me next week like Monday after 1pm




            Regards,


            *******************

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          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          Graduate School of Educate

          Old Queen Building

          New Brunswick, NJ 08901

          (732) 932-7832

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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