Reviews

I am a HVAC Contractor. This was my first time installing one of their units. I attempted to get assistance with product registration. No matter which department I called, even technical support, nobody would answer their phone. All you get is a voicemail and told to go online. At no time in my career have i had an hvac company that does not answer a phone to give assistance no matter which department you called. This is not the way for a company of this size. As the unit is m not fully installed yet I will be taking it back for a brand whose customer service I can trust!

******, unfortunately, I have to say that your statement that Technical Support did not answer their phone is completely and utterly untrue. We are a 8 to 8 department, with telephone coverage at those times. Also note, that *********************** is not Technical Support. If you would like to register a unit, you would need to scan in the particulars (receipts, distr. invoice, etc.) and that is something that Registration cannot do for you over the phone.Please limit your comments to the departments you have had a disagreement with, as previously stated Tech Support is open 8 a.m. to 8 p.m. and WE DO ANSWER OUR PHONES all the time.

I bought a 2 ducted heat pump model# AOU24RGLX and model # AOUG36LMAS1 because mass save recommended a heat pump well let me tell you we are. It happy .. it is suppose to be energy efficient and my last electricity bill for this past month was $939 what the heck gave me a heart attack idk if there is something wrong with there system but this thermostat that they provided is not worth it at all please contact me asap not a happy customer at all $32,000 later??????????

*****, not sure what has happened to your units but it would be great if you would give us a call here @ HQ. Searching your name, I have found no tickets associated to you.

Had a fujitsu mini split installed 4 years ago, so it is still under warranty and its crapped out. Apparently a warranty doesnt guarantee a fix. They shop the work to local contractors and if no one takes it, then apparently it doesnt get done.

Dear *******,We are sorry that you have had a bad experience with your HVAC contractor and system. Unfortunately, I cannot assist you as you have not provided any information regarding the units. A search of your name and email in our system has come up with nothing, which means that you have not reached out to us or emailed us with your concerns, this leaves Fujitsu blindsided when claims about our products or service is brought up. Please be aware that Fujitsu General American, **** does not "shop the work" as we have nothing to do with who you choose as a contractor. If you used our website, please note the DISCLAIMER on the Locate a Contractor portion. We have no association, affiliation with any contractor, we do not govern, mandate, oversee their work as they are INDEPENDENT CONTRACTORS who work for themselves. The fact that we provide a service that helps find someone in your area, is a courtesy, let's call it a Yellow Pages of the modern world.Please see the disclaimer we have on our Locate a Contractor page which I have included below.If you provide me with the information on your unit, I can work with you if the contractor has called in for technical support.I await your information.Locate a Contractor Welcome to our Contractor search!Just enter a ZIP code to create a list of independent contractors and their ratings on our site. Increase the radius to see more companies. Contractors on our site are ranked by their status not just distance.READ THIS! BEFORE YOU BUY ONLINE.Fujitsu General HVAC systems should be installed by independent qualified contractors. Although we provide them training and ranking, they are not Fujitsu General employees and we cannot be held responsible for the work they do.> Before You Buy > Internet Sales Policy

Mini split installed by ********* in October 2020. Summer 2023 refrigerant leak. No response to my emails to Fujitsu that included the ********* service bill, $187.66 for the refrigerant, system charging, leak dye placement and the purchase invoice along with the serial number and model number. I am facing about a $500 future charge for ********* to come back out to investigate the location of the leak from the dye injection. sn tvp003918; model # AOUG12LMAS1 I do not at this point recommend Fujitsu number one for product integrity and and the same time their non-existent customer service. ********************* ********** **.

Please note that no technician has ever called about this unit to troubleshoot with a Fujitsu Technician. As such, we cannot offer any troubleshooting. Please have a tech call in as if he is adding refrigerant, you must have a leak that needs to be troubleshot. The only question we have is the homeowner. Do not know who your tech was speaking to.

My Fujitsu unit runs extremely loud, much louder than any unit I have seen. As a part of their warranty, Fujitsu recommends replacing one part at a time, trying to wear you down with expensive repair bills instead of providing a replacement product that works as it should.

Unfortunately, we do not have any information on the unit you are speaking of. Please supply us with serial number so we can check our tickets.

If I could put down zero Stars I would put that down. I had a mini split Fujitsu installed 5 years ago and 5 days ago it stopped working. The company that installed it came out and tore everything apart and told me it needed $2,600 worth of new parts. Fortunately I had a warranty plan so it's only going to cost me $959. I even had a maintenance package where techs came out twice a year and serviced it. It will be 14 days before I see the service people again with the new parts.

Unfortunately, we do not have your serial number to check on troubleshooting history. Please provide same so we can investigate.