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          Business Profile

          Used Car Dealers

          Luxurious Auto Sales Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Used Car Dealers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/11/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            All their online prices are FAKE! It must be the biggest scam I've ever seen!!!! They dont even try scamming you with a smile. They want to rip you off and be rude about it as if they are doing you the favor! Completely disgusting, especially the owner. He says his name is **** but their employee gave up his real name, ******** *****. I guess his own people despise him. What a joke. I hope they get what they deserve. Complete junk yard.

            Business response

            10/24/2024

            Thank you for taking the time to share your feedback. We sincerely apologize for any misunderstanding regarding our pricing structure and the service you received. We value transparency and would like to address your concerns.

            Pricing Clarity: The prices advertised online reflect finance promotions and are clearly marked with a disclaimer indicating that they are subject to change and may vary depending on the method of purchase (cash vs. finance). We also include a note that all prices exclude taxes, DMV fees, government charges, and dealership fees such as our document preparation charge. Additionally, the prices shown do not include optional packages like certification, insurance, or other add-ons.

            Vehicle Inspection & Service: Our hand-picked inventory undergoes a full pre-sale inspection and servicing before it is listed. We strive to offer competitive pricing below market average and focus on passing savings to our customers through high volume and selective inventory.

            Financing Options: We work with a wide range of lenders to provide financing options for most credit situations, with rates as low as 4.99% for qualifying buyers. If you're considering a cash purchase, we always encourage customers to call and confirm the specific price, as prices may vary based on finance promotions or cash sales.

            Service Experience: We're sorry to hear that you felt your experience with our staff was less than professional. Our goal is to offer courteous service to all customers, and we will certainly address this internally. We take pride in being transparent and approachable in every interaction, and your feedback is invaluable in helping us improve.

            We genuinely hope this clears up any confusion and helps explain our pricing and services. We are more than happy to discuss this further with you, and we invite you to contact us directly should you have any more questions or concerns.

            Sincerely,
            Lux Auto Sales of NJ

          • Initial Complaint

            03/17/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Bought a vehicle November, 2020 . Been having issues with the fr hold 3 days after I left the lot . Every time Ive tried to reach out for a resolution hes never tried to help . Its upsetting because Im losing more on the cars than what my cars were originally worth .

            Business response

            07/21/2022

            We see that Aniera ******** purchased a vehicle from Luxurious Auto Sales in November of 2020. It seems to be warranty issues due to having an issue with the car apparently 3 days after leaving the dealership. We understand the customers' frustration, it was a hectic time for this country and its people during Covid. All essential companies such as ourselves and repair shops, were all under staffed. Does not mean that we aren't going to try and help now and try to resolve what we can to the best of our ability. As we are under new management, we are going to do our best to catch up with everything and everyone, including Aniera ********. Aniera is more than welcome to give us a call at ************. Aniera can ask for **** I will do everything in my power to come up with a solution where Aniera is satisfied. Thank you.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B

          This business is not BBB Accredited

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          Contact Information

          1862 W Front St

          Plainfield, NJ 07063-1039

          Visit Website
          (908) 753-1542

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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