Reviews

I needed to take the educational leadership praxis exam. They claimed my names didn't match even when my SS numbers matched as well as all other relevant items. The ******* told me on the line I would not be able to test and that I had lost the $140. What a scam! I needed the test sent to my graduate program who could have verified and passed my score along t ok the state where I already hold a teaching certificate. Sadly this is the only company who offers this exam and they are impossible to contact since they are located in *****. My state needs to find an alternative.

This company is a scam! It's a shame that states use this for educators to get their licensures. It's beyond expensive the test questions are ridiculous, and they time spent to wait on results is too long. And by the number of negative reviews, it's a wonder why this company is open. But they are making a profit so there's no accountability. Very sad to be forced to use this company after spending so much on tuition. What a way for people to begin their career. Being forced to use a company that does not give any feedback and charges so much for an online test you can take at home. Someone needs to do better!

First time I ordered the test my id was expired but they wouldn't accept any other id I had. I emailed and spoke with them and they still would not refund me anything so I lost 140 $. the second time I scheduled a test (5354) after I paid and went through the whole scheduling process, it then said my scores would not be accepted to contact costumer service. When I did they said I needed test(5355) so this was literally 5 minutes after I scheduled it they said sure we cancel it with 50% refund. I said no that's not fair when I just scheduled it and it was their website that said my school wouldn't accept the scores. If it would have alerted me BEFORE I paid the money this would have never happened. I would have changed the code and would have been fine. That is not right nor fair. That's a way to s**** people out of money. Of all the people to s**** out of money.. a college student with dependents? I fought with them and still only got 50% of my money back this time and 0% the first time. I can't pass my class or keep my job without this test. They should not list inaccurate things on their website like state requirements if they don't follow them. They should refund money if the person literally is turning around and placing an order for a test after they cancel it. They should not tell you that your school or state won't accept those scores AFTER you pay that's messed up and all of this could have been prevented.

Was in the middle of my Praxis exam with 10 minutes left and it popped up saying I was being exited from my exam and my exam was immediately terminated! I was unable to get back into my exam, I clicked on the link provided in my email and it just said my exam was terminated. In the instructions it clearly states you have 15 minutes to get back into your exam before it's terminated and my exam was immediately terminated with no explanation. The fact that I didn't even have a chance is UNACCEPTABLE! I had to wait for the ******* report for 5 days! All that they could tell me was sorry you experienced technical difficulties and here is a voucher! I received no explanation of what happened during my exam. This was NOT on my end!!! I have to now wait 28 days to take the exam, which puts me behind schedule for getting my pre clinical hours done with my college. I will end up having to pay for another semester due to this issue with the proctoring system they are running! So unprofessional and unacceptable. To receive no clarification on what EXACTLY happened during my test is so frustrating. Their system clearly is failing! I was told I could get the 28 days waived and they transferred me to someone who could waive it, and then they told me they couldn't!! I was lied to. Very poor service!

Horrible customer ********************** and outrageous fees. It ***** because there aren't many options to take the GRE. They obviously don't care about their BBB rating either.

Truly deserve legal action against them, and 0 stars if it were possible. I took the praxis Core Combined assessment for educators (5752) with the three subtests in reading/math/writing. I took the assessment at home and had a virtual *******. During my assessment the ******* said I could verbally request breaks between assessments and I could get permission for an unscheduled break during the test to use the bathroom as needed. However between each test I verbally requested breaks MULTIPLE times and the ******* never answered me to give me permission and ignored me the whole time. I desperately needed water and the bathroom during the whole test but feared I could not take my break because I did not get permission from the ******* and did not want my test to be invalidated. I pushed through the test as long as I possibly could (4 hours) however once I got toward the end of the writing portion to complete the essays I began getting tunnel vision, dizzy, and sick like I would pass out due to not receiving the breaks I should have received to maintain my health and basic human needs. Because of this I had to finish the test without getting the chance to write my essays (with still an hour left on my assessment), as I feared I would lose consciousness. I then reached out to customer ********************** on the phone and they directed me to send an email because there was nothing they could do on the phone. I sent the email with all information as they requested and received a horrible response that they would not do anything to rectify the situation. This was incredibly unprofessionally handled as all I really needed was to be able to re-take the writing subtest (without waiting the 28 days) because I was forced to not finish due to the ******* not allowing my human rights/needs. The customer ********************** refused to help and allow me to retake the assessment before this wait time. This company should be sued for their behavior and treatment violating test takers civil rights.

DO NOT USE ProctorU at home testing!!!! I spent 3 hours trying to take my PRAXIS exam at home - I downloaded all of the required applications, I did all of the pre-checks, I had a private WIFI connection with great signal, and I spent 3 HOURS being transferred from technician to technician because of technical difficulties with the program. That is 3 hours & $160 I will NEVER get back. I am so disappointed and angry that I invested the time and money into something that should have been simple and easy.

I only gave one star because it would not let me submit with zero. I have failed the ************* *** 5047 by 1 and 3 points. I found the conversion scale and converted my scores and they do not match what is on my score report. I also called to see if I can get more information as to why my score was so low on the constructed response. I was told that information cannot be released. How are we supposed to fix it? The customer ********************** representative was extremely rude, could not speak clear English and when I asked to speak to a supervisor, hung up on me. It also baffles me that we are using a company that is not BBB accredited to determine a teacher's credibility.

I couldn't take my test in home because my computer does not have good enough conductivity to take online. They dont tell you that, and at the time of the test they deny you and still charge you. I rescheduled at my own expense and This time there were some ID issue. Again I was denied the test and a refund. Ive paid for three tests only gotten to take it once. If anyone wants to start a class action lawsuit, please let me know how to join it.

The problem with giving any company a monopoly is they then know they no longer need to provide good service. And based on the score I see here, this is not just me having issues. I couldn't get logged in on a Saturday, and was told I had to call back on Monday. Mind you, this is after already waiting a month to take the test. Not a very user friendly system. If I could go elsewhere I certainly would. They already have my money and also refuse to refund. Terrible company with bad service. if you can, avoid at all costs.