Reviews

Hello, I hope you are doing well. I wanted to share my recent experience with Nissan ******** during my vehicle service. Prior to the visit, I called to inquire if there was someone who spoke Spanish, so my mom could handle it without me. Unfortunately, upon arrival, there was no assistance available for her, resulting in her signing the papers without understanding their contents. To make matters worse, they performed services on my car that were never verbally agreed upon. Despite her request to stop, they insisted on following what was written on the papers. Eventually, I had to intervene and call them to address the issue. They agreed to continue with the services, claiming it was best for the car, even though I would be the one paying for it. Throughout this process, I encountered a dismissive attitude from a person named ****, who didn't consider the language barrier a problem. While it's understandable if he didn't speak Spanish, it would have been helpful if there was someone available to translate. Our repeated requests to refrain from performing services on my car were completely disregarded. Additionally, they also depleted the gas in my tank. When I arrived, it was half full, but when I left, I had only 45 miles of driving range. This experience was beyond what I had ever encountered during my previous visits, leaving me astonished. Furthermore, on multiple occasions when I had appointments for oil changes, they failed to inform me about the free oil changes covered by the warranty. Only one person mentioned it, and during my subsequent appointment, they acted as if I was mistaken. It's disheartening to have gone through all of this, especially considering my fondness for my Nissan Murano and the proximity of this dealership to my location. I'm unsure of what the resolution could be, but I can't help but imagine what other Hispanic customers might have experienced while trying to receive service there.

Extremely rude customer service. I went to change my battery and I needed to explain 3 times to the lady on charge that 24 months is equivalent to 2 years, therefore, Im still under warranty. Besides the passive aggressive comments. 1 HOUR AND A HALF for them to figure out that the battery was dead. When I questioned how that can be a quick testing they asked me if I think they are stupid, the answer is yes. I do think you are stupid and unreasonably rude.