Reviews
3 Customer Reviews
Review from Caroline S
1 star01/29/2024
Horrible customer service. Sneaky return policy. I am a customer who bought some shoes that were final sale and they ended up being too big. I contacted them attempting to find a resolution as I have these brand new shoes, tags still on, that dont even fit me. They refused to even offer store credit, only free shipping on your next order. There wont be a next one, do better. Truly pathetic. This company has no integrity. AVOID at all costs!!!
Floafers, Llc Response
02/14/2025
Were sorry to hear that your experience didnt meet expectations. We always strive to be as transparent as possible, and the shoes you purchased were clearly marked as Final Sale at a 50% discount. Our final sale policy is in place to offer deep discounts while ensuring fairness to all customers.That said, we understand how frustrating it can be when something doesnt fit as expected. While we arent able to accept returns on final sale items, we did offer free shipping on your next order as a goodwill gesture. We appreciate your feedback and will continue to look for ways to improve the customer experience.If theres anything else we can do to help, please feel free to reach out.Floafers Customer SupportReview from Niki I
1 star09/15/2023
I purchased two pair of floafers and received them on 9/14/23. On 9/14/23 I emailed customer support and explained that both pairs were two small and requested a exchange. I did understand that you couldn't return them due to being on sale however, I wasn't needed to return to get money just to get a bigger size. The size chart is terrible, it states if you have narrow feet to size down, however it don't tell what do if you have wide feet either order regular size or size up. The customer service emailed back in bold SALE ITEM can't exchange or return. I explained I just wanted a bigger size so I can wear the shoes and I wouldn't be out of product and money. They emailed back with the exact same email, no sorry or nothing. Will never again purchase them this company directly, highly disappointed.Floafers, Llc Response
02/14/2025
Subject: Making Things Right Floafers Customer Support Hi ****,Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration this caused and understand how disappointing it must have been.We have a new management team in place, and while our previous policy did not allow exchanges on sale items, we want to make things right. Wed be happy to offer you an exchange for the correct size or provide a solution that ensures you can enjoy your Floafers as intended.Please reply with your preferred size and shipping details, and well take care of the rest. We truly appreciate your feedback and the opportunity to improve our service.Looking forward to making this right for ********,Floafers Customer SupportReview from Henya W
1 star07/19/2022
I ordered 4 pairs of floafers in total. 2 pairs ripped and floafers does not want to replace the shoes. the shoes were purchased recently and should have at least lasted the full summer. I am surprised the company does not take accountability for there product.Floafers, Llc Response
02/14/2025
We appreciate you sharing your experience, and we sincerely regret that your concerns were not properly addressed at the time. Since 2022, **** brought in a new management team that is actively reviewing past customer feedback to ensure we do better moving forward.While this issue is from a previous season, wed still like to make it right. If your interested please look at our website and let us know the style - color - size we can send to you. Thank you for giving us the opportunity to improvewe hope to restore your confidence in ***************************,Floafers Customer Support
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