We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Online Dating Services

          NJ Advance Media

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Dating Services.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            07/10/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I have had an account with nj.com for 2 years. They have been double billing my credit card for 2 years. When I call , they ask me to email them. They never resolve the issue despite multiple emails and pictures sent showing the double billing. They promised to call to discuss the issue but they never did. It is very frustrating to say the lease. I have had to cancel my card in hopes of the charges being dropped.

          • Initial Complaint

            04/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Advance media has managed my web sites for 7 years/ I own them. March 2023 jrh asphalt signs a 8month contract to start April 1st 2023 for a SEO program advertising.. I signed and thought they would get to work on it, I did not here from them so I called to see how things was going and they sed they need money to start and information from me. They was supposed to let me know the information needed and I was supposed to give it and bring bill currant. They didn’t get back to me and I didn’t pay anything because why should I pay for something not done!!! So remember this was supposed to start April 1 2023 now it’s end of October 2023 I finally got pushy telling them I’m going with another company I asked them to cancel my contract because now work done and they talked me into staying and told me they would get right on it but they need my help daily for at least 30 days. So I got them all the zip code they asked, which I think that’s there job !! But I did it, we answered several phone calls to confirm things/ we did a ton of emails with them and sorry most of all I in October gave them fifty some hundred dollars for them to get to work, and I asked the yo cancel contract and just start fresh !! They said no catch up pass bills and we’ll move forward. I said why should I pay pass bills that no work was done , they said it’s to complicated to cancel just move forward!! So I did and in 30 days moving forward they told me if the $6700 wasn’t paid there shutting down service and the seo is almost complete!!! So I said how is the seo almost complete within 30 days when they said they need minimum 8 months!!! I told them I will not pay anything more until I see results when I google search paving in the country I chose for seo!!! Anyway they shut off my wed site that I own and will not forward over my site because this seo bill !! I’m not asking for the $5500 I already paid them!! They did do leg work , but I will not pay them $6700 for no results.I want my sites

          • Initial Complaint

            03/25/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have a subscription to the Star Ledger newspaper for years. Suddenly two weeks ago I began to get an (E24) error message, that my subscription does not have enough permission to access the publication. I made a phone call worked with a representative and the person could not get me into the newspaper. The rep said the app was fixed and now a problem. Ive been in the phone trying to get this a worked out and all Im told is that the ****** is escalated but no resolution comes. Yesterday 3/24 I spoke with another rep who gave a a direct link toe the e newspaper. I had to first access on my laptop. The Apple App will not allow access. I was able to log on with Safari on the iPad. Not as easy as the app but the paper was available This morning the enewssnj.com gives me the E24 error Ive written written to the newspaper again but they ignore my problem. I just want satisfaction to get the newspaper

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1 Harmon Plz

          Secaucus, NJ 07094-2803

          Visit Website
          (877) 313-2472

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.