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          Business Profile

          Hearing Assistive Devices

          Oticon, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hearing Assistive Devices.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Oticon is a hearing aid manufacturer that produces great products. Unfortunately, they have implemented a policy such that they will not work with consumers of their products to repair or replace them. Instead, consumers are REQUIRED to take their product into a hearing specialist who can then contact Oticon for resolution. This policy is deeply unsettling in that it makes broad assumptions about the availability and ability of their consumers to make it to a hearing specialist in a reasonable time, that the specialist would even be available, and that the user has the funds available to facilitate this process. In my initial conversation with Oticon, the customer service agent claimed that HIPAA was the policy that prevented their repair, which is simply not how HIPAA works. I informed that I would be happy to authorize data transmission as needed for repair, after which another representative walked back this claim and suggested it was a training issue. In short, if a product is sold, I believe that the manufacturer should be held accountable to providing support for said product. With right to repair claims for consumer facing goods implemented in many states, I believe that Oticon is hiding behind their "medical equipment" designation to not have to repair their products.

          • Initial Complaint

            09/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Oticon hearing aids purchased 6/08/24. problem with the right one 9/24 Was told it would be replaced by the seller. It was not. Problem again discussed in Dec 2024, was told it would be repaired. It was not. Repair was made by an audiologist where it was not purchased. At a cost to me of $100.00 Hearing aids under warranty until 06/08/2026. Hearing aid quit working again 9/04/24. Oticon will not honor the warranty unless I go back to point of purchase. Having been lied to twice at that location, I will not return. Any repair will require me to pay for it. That is not a "warranty". I feel Oticon should stand behind their product and repair it or replace it at no expense to me.

          • Initial Complaint

            08/28/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I got hearing aids from my provider they don’t work defective product they don’t work

          • Initial Complaint

            04/10/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Over the course of three years, Oticon has consistently been able to provide their representatives in my home area with sufficient information and help to allow them to properly program and adjust my hearing aids to give me adequate hearing to effectively carry out daily activities and conversations. I have not only spent the original purchase price of the aids, but also several hundred additional dollars for adjustments and repairs. Please see the attached file for full details.

          • Initial Complaint

            10/19/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I reached out previously via phone. I spoke to ******* around 3pm on Friday, October 14 and she told me that if I had the serial numbers for my mothers hearing aid, she could look it up. I found the serial numbers and Called and spoke to *** at 8pm on Wednesday, October 19 and he told me that he could not do that, everything has to go through the provider. The audiologist told my mother that even though the warranty was up, that Oticon would do a one time courtesy repair. Now over three months later, the hearing aids have gone missing. I just wanted to get the history of the hearing aids to see if I can figure out what happened to them.

          • Initial Complaint

            10/02/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            ******* pastures has been stealing tablets and phones and reselling them on the street for money for years he is also the reason the lock was put on the cafeteria because he used steal seasonings and food.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 58

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          580 Howard Ave

          Somerset, NJ 08873

          (800) 526-3921

          Customer Complaints Summary

          8 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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