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          Business Profile

          Bus Services

          Academy Bus, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Bus Services.

          Complaints

          Need to file a complaint?

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/06/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Academy Bus not picking up passengers at locations given by dispatch.

          • Initial Complaint

            06/28/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I am a commuter that pays a lot of money for their services. They are consistently taking away buses from their already very limited schedule. Now that summer is here they are taking away buses for their commuter line to use for charters leaving their customers stranded and waiting over an hour for a bus to show up. They need to be held accountable to uphold the services they are paid to provide. Calling them does nothing to resolve these issues so in seeking your help in this matter for myself and all the other commuters on this *********** line to route 9.

          • Initial Complaint

            06/23/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On Friday June 23rd 2023 myself and 6 other potential commuters were left behind at the Academy bus terminal in *********** **********. This matter has been an ongoing issue since the pandemic. The ridership has shifted because of remote and hybrid employment however plenty of people still commute from ***********/ *********** to ************* daily. The bus drivers and the dispatchers are extremely rude and seem not to care about the fact that every Friday commuters are inconvenienced because of inadequate service. There needs to be another bus added to the morning commute. It is ridiculous that I have to be late to work after showing up to the terminal in a timely manner only to be told that the bus is full- just wait for the next bus. Today the dispatcher ***** gave me a letter to give to my employer. The gesture was nice but only bandages' the bigger problem. On the back end of the day I will have to rush to catch the last bus at ************** at 6pm. The limited schedule is a huge problem and the employees refer existing customers to use other services such as Greyhound and pay additional money. I have a monthly pass so paying another company to commute to work because Academy bus company continues to fail their riders is not a remedy. I continue to reach out to management to no avail.

          • Initial Complaint

            05/12/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Over the past month since I relocated the Friday commuter bus from ***********, ** to ** has been too full to accommodate the ridership. The service has been cut leaving myself and many others to take other means of transportation to work although I pay $450 for a monthly bus pass. On today in particular I had to wait a total of 1 hour and 45 minutes for a bus to commute to work. I normally take the 5:20 am bus however I will now be extremely late for work as I had to wait with 10 other passengers who were also left behind for the 6:05 am bus. This inconvenience is affecting my work. I set enough time for my commute but can not get basic accommodations to ensure that I am safe and can get to work in a timely manner. The bus company needs to add additional busses and compensate the customers that have been negatively affected by their poor service. When calls were made to the customer ********************** line the dispatcher ***** was rude and nonchalant about the matter. It needs to be addressed.

          • Initial Complaint

            06/27/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Not having enough buses to accommodate morning schedules can't ever get on bus always crowded no seats need to put more buses on route for early morning travel this is such an inconvenience for all paying **** including me and I'm passed off about it academy needs to figure this out I pay alot of money monthly to ride this bus and I should not be going this type of issue

            Business response

            07/18/2022

            We are sorry you have had issues when riding with Academy. We are constantly reviewing passenger counts and making changes to the schedules where necessary. We have added buses where we see there are buses that are full or close to full. Since the pandemic, many commuters are on a hybrid schedules and do not ride the service at the same times or on the same days. This has made scheduling even more challenging. Academy is watching this trend and making changes accordingly. Thank *** for riding with Academy. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 57

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2253 Route 9

          Toms River, NJ 08755-1217

          Visit Website
          (732) 291-1300

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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