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          Business Profile

          Carpet and Rug Cleaners

          Stanley Steemer
          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/03/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Stanley Steemer visited my home on 7/21/2023. In order to service my home they needed a water source. The hose for the front yard was turned off. When the technician tried to locate the water source the valve was left open under the sink. This resulted in water damage to the neighbors home ( flooring, wall, cabinetry ) as well as water damage to my cabinetry, walls, flooring. Upon speaking with Stanley Steemer i was told its basically my problem, not theirs

            Business response

            08/03/2023

            ---------- Forwarded message ---------
            From: ********************* <**********************************>
            Date: Wed, Aug 2, 2023 at 6:15 PM
            Subject: Complaint Id # ********
            To: ********************* <*********************************************>


            Hi *****,

             

            Complaint ID # ******** for ******************************* is for an independently owner and operated franchise location.

             

            The manager is ************************* and their address is as follows:

            ****************************************************

            Toms River, ** 08755

             

            Phone # ************

             

            Could you please see if this can be transferred to their local BBB and reassigned to that franchise?

             

            Warmest Regards,

             

             

            *********************
            Customer Relations Manager
            IICRC ************** Cleaner
            IICRC Master Water Restorer
            Stanley Steemer | ***********************************************************
            P ************ ************************ 

            Business response

            09/26/2023

            Customer put in a complaint with the company as well. We reached out by phone and email to this customer and explained that we will help out with cost of repairing on what was damage by this unfortunate event but not be taking responsibility for the damages due to the fact we were asked to turn on the water underneath the sink. When the job was completed, the technicians asked if she would like the water to be off again and she replied no that she will now be staying at this place. Person who we been in contact regarding this is *******. The day of the job ******* was not present. ******* stated the person at the home was his fianc. Our offering to this customer was not accepted. If there is anything else I can be of assistance please let me know.

             

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 1/27/2009

          Years in Business: 37

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1400 Industrial Way Ste 3

          Toms River, NJ 08755-4805

          Visit Website
          (732) 341-7013

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          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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