Complaints

• Initial Complaint

  10/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased this vehicle for my daughter . I am a long time customer with Lester Glenn. Inspecting the car, I noticed the trunk door was broken. They said that it would be fixed I also purchased a maintenance plan , which they told me it could be used at any Ford dealer. They also were to provide me with 2 keys, I still only have one. They never fixed any of these issues. I have been back and forth for months and the never fixed any of the problems. I will be summiting the bills for these issues that had to be fixed elsewhere and I seek to be reimbursed

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought a 2017 **** F150 pickup had it 3 days and i was stuck in my storage unit parked lot for 2 hours before i got a jump. Went to Auto Zone was told battery was original and it was very bad very corroded. It cost me $228 for a new battery and Lester Glenn was told over the phone to the parts manager ***************** and I was told I would get a check but never received anything. I called several times.

  Business response

  07/07/2023

  Please email a copy of the receipt to ******************************** to allow the management team to review the refund request.

• Initial Complaint

  04/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car is currently under warranty with Hyundai. My check engine light came on, the engine began smoking, and the car was shaking. I immediately parked it, called Hyundai, and was given a service appointment 5 days later. By the time I brought the car in, the check engine light had disappeared and it was driving normally. I did also mention to the that my gauges intermittently all drop to zero and don't work even while driving. They maintenanced some recalls that did not have anything to do with my original complaints and did a software update. They told me that their computer did not find any check engine lights and they could not duplicate the issue, so nothing was done with regards to the engine. I went to pick the car up, and the gauges were not working (still in Hyundai's garage). I did not take the car. They did give me a loaner and completely replaces the instrument panel. I called Hyundai Consumer Affairs and obtained a case number and case manager. My case manager assured me that she would call the dealership and speak with them about running engine tests. Hyundai Consumer affairs did not do that nor will the case manager return any of my calls. At this point, they are leaving me no choice but to pick the car up (because they will no longer pay for the loaner car), without having done any actual repair or even testing work to the engine.

  Business response

  04/28/2023

  Ro#*****. Customer dropped vehicle off on 4/05/23. We were unable to duplicate the gauges not working and also the smoke coming from under hood. When customer arrived at dealership to pick up vehicle  the gauges were not working so we were able to keep customer in  the loaner vehicle and we sent out cluster for replacement and program. Cluster repair is complete. We still have not duplicated the smoke from under hood and no DTCs when scanning. Customer requested to have compression test on engine performed and I explained to the customer ********************** will not pay for the test without proof of any type of issue/failure. Lester Glenn management had a conversation with the customer yesterday and this morning about returning the loaner vehicle because Hyundai will not continue to pay.  Customer was not agreeing to return loaner and hung up on us this morning. We did agree to perform a diagnostic compression test at customer expense but customer declined. The vehicle is a palisade with V6 engine so the manifold would have to be removed for compression test. 4 hours labor for technician to perform. I have not heard back from customer since 8am this morning.
  

  Customer returned loaner 4/28/2023 and picked up personal vehicle from Lester Glenn Hyundai service dept.

  Customer response

  04/28/2023

  
  Complaint: 19993375
  
  I am rejecting this response because:

  The dealership failed to perform appropriate testing on the vehicle's engine. The manager himself responded that it was likely an engine misfire. If a misfire occurred, steps should be taken to rectify the issue and ensure it does not happen again.

  
  
  
  Regards,
  
  *****************************

  Business response

  05/02/2023

  Please be advised any and  all diagnosis time and fees needs to be approved by the registered owner of the vehicle and if the cause of failure is deemed to be a warranty repair the approving parties will not be responsible for this fee as same will be covered by the warranty approving the repairs.

• Initial Complaint

  04/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  the engine on my 2014 Hyundai Elantra GT, with ******* miles, seized while i was driving it on March 17, 2023. Being aware of the complaint regarding this engine, I had the car towed to Lester Glenn Hyundai Dealership, in **********, **. The **** of my car is *****************.They examined the engine, took pictures and submitted it with the few receipts i had for oil changes for the car.Within days I was informed by the dealership that my request for engine replacement was denied due to not enough receipts for vehicle oil maintenance/lack of proper maintenance of the vehicle. I did submit two receipts I had for oil changes July 2022 and February 2023, noting that during the time I owned the vehicle I was adding a quart of new oil every 1-2 weeks, hardly a reason to change the oil in the car! Additionally this car was leased by Lester Glenn when it was new (regular oil changes were done by them during the time of the lease) Lester Glenn sold the car to another owner in 2017 and then I purchased it in 2020. WE have no records for maintenance of owner #2. The case was evaluated by Hyundai and closed due to lack of proper maintenance. I then found hand written receipts for oil/filter changes which my father had done and requested that the case be reopened and these be submitted as additional info. I was told by the dealer that i had to call Hyundai Corporate and ask to speak to a case manager to request a reopening of my claim. I called Hyundai Corporate 3 times and was never given the opportunity to speak to a case manager. On the third call I was told that the service manager from Lester Glenn would have to call and request to speak to a case manager. When I called him back he told me that he can't do that, only the owner can make the request. I am extremely upset with the runaround I've been given regarding my car! I have a loan on it and can't afford to buy another vehicle.

  Business response

  04/03/2023

  Lester Glenn management will be reaching out to HMA again on behalf of the customer to seek assistance toward repairs.

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a vehicle from Lester glenn Hyundai in November of 2021. Since then the vehicle has been taken there four times for being low or no oil at all in the engine. This last time the service **** is making me pay $360 in labor to attempt to get my engine warrantied without any gurantee it will be or not. I am being taken advantage of and this is unfair labor practice. The service writer *** could not answer simple questions of how low was the oil level upon looking at vehicle. The service writer told me the $360 I was not responsible for it took me asking for a manager to get told i have no choice to pay that. They have invoices to prove the ongoing problem. I would like to either return the car for full refund or have lester glenn at least cover the unfair charge of labor when it is warrantied. My phone number is **********. Please help. The manager over their is named ******* and his phone number is ************ or **********.

  Business response

  11/17/2022

  Lester Glenn Hyundai is seeking approval for a engine replacement on the mentioned vehicle , ********************* contacted the customer directly and discussed all the details of the concern.

  Customer response

  11/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  10/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought a new Palisade calligraphy 2023 on 9/3/22 and I noticed the wind noise when driving over 30 MPH and they attempted to repair the car but no luck and also I noticed the hood and trunk alignments have visible gaps. Instead of fixing the car, now service advisor is looking for another car to see it is characteristic of the car. The dealer sales team is excellent. The Hyundai company don't care after car is sold. This is the first time I switched to Hyundai and I blame myself for buying this car. I wasted my time and money.

  Business response

  10/21/2022

  This customer just texted in pictures of the gaps on his hood and tailgate this week. I spoke with the collision and we just need to set up an appt to have the customer drop to ********************** and we will bring down to Collision after the gaps are checked for being out of the threshold. We will be contacting the customer today to schedule a appointment. The customer had a concern of wind noise when driving at highway speeds. We replaced some belt interior and exterior trim pieces but the customer states it still there. We wanted to road test another palisade with the customer to compare. Again, I am contacting the customer today to schedule. 

  Customer response

  10/21/2022

  
  Complaint: 18252558
  
  I am rejecting this response because I test drove few palisade before purchasing this car and did not have any wind noise over 30 MPH. I hear  been few 2023 have this issue and I got the bad one. This car surely did not go through any test drive or quality visual inspections before shipping to dealership. 
  
  
  
  Regards,
  
  ***************************************

  Business response

  10/21/2022

  Customer has an appointment to drop the vehicle off at 2pm on 10/25/22 for 2 conceners:
  
  1st customer states wind noise from the left front door/mirror area sop part to be installed.
  
  2nd customer states the fit and finish of the vehicle is not satisfactory. We will be bringing the vehicle to lester glenn collision to have this inspected and repaired/adjusted as needed.
  
  During the customers first visit to lester glenn collision for the wind noise concern the trim belt moldings were replaced but customer did not mention his concern of the fit and finish of the vehicle. 

• Initial Complaint

  08/23/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On July 30,2022 I went to Lester Glenn Subaru at ************************************************************* and spoke to *********************** (Subaru Finance Manger) about cancelling my ***************** Contract" and being refunded on the amount not used. I was quoted (in writing) $1,326.30 with a possible "Cancellation Fee" of $50.00.I received in the mail a check from Lester Glenn Subaru for the amount of $1,193.89, being short $82.41.I made three trips to Lester Glenn Subaru and asked for an explanation of why I was short changed the $82.41 and the only answer I received was "I Don't Know". I would like Better Business Bureau to retrieve my missing money.

  Business response

  08/24/2022

  Lester Glenn Subaru will be refunding the customer the shortage.

  Customer response

  09/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************

  My complaint has been resolved by Lester Glenn to my satisfaction.

  I wish to withdraw my complaint from the Better Business Bureau against Lester Glenn.

  ***************
  

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They would not fix my vehicle purchased from them , under warranty

  Business response

  07/26/2022

  Vehicle was brought in for service on 7/22 @ ****** as it was discussed at that point the vehicle is **************** warranty and it would have to be looked out to determine if needed repairs would be covered under the " Certified ex warranty " and it if was then it would carry a $100 ded and if it was not covered the customer would be advised of the needed repairs and at that time the customer decided NOT to have the vehicle looked at.

  The ** management team will be contacting the customer again to discuss these options.

• Initial Complaint

  07/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I have been waiting for a refund from a extended warrantee since January . The finance department has not returned our calls on numerous occasions . They lied and said it was sent and that it was sent to the wrong address , my husband has our mail tracked . So at 7 months we should have had our refund months ago ! This is obviously a stall tactic in hopes of us giving up on our warrantee refund , however , we are not going to give up .

  Business response

  07/07/2022

  This policy was cancelled in May by *****************************, JMA made the refund directly we have reached out to see if the check has cleared their bank
  
  This is **** response, looks like he MOVED since buying the policy, we will get it stopped and re sent to the new address. The policy refund will be in the husbands name going to the address s provided in the complaint.

   

  Thank you 

  Customer response

  07/28/2022

  
  Complaint: 17531445
  
  I am rejecting this response because:
  
  I had a case that was closed out , however , we still havent gotten our refund check and the policy was cancelled in January . Is there anything else I can do to obtain my refund . I feel like the manager is stalling and its been since Jan this issue has been on going 
  
  Regards,
  
  ***********************************

  Business response

  08/01/2022

  The check was mailed on 7/8/22 to **************************************************** may payable to *******************************.

• Initial Complaint

  07/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a lifetime of my vechical oil changes with lester glenn, I get my oil changes every 5or6 months, and repairs in between times, I had reported that I smelled something like a burning ordor over a year ago, but was told it was nothing, I have also had flushing done and they are suppose to do a 26 point inspection everytime they do an oil change, they have failed to check my gmc terrain for any leaks that could have been prevented form me having to spend $1000. for a condenser, this is the only service repair that I take my vehicle for repairs, ever sense I purchased it , they have failed to service my vehicle for preventive maintenance, evertime they informed me that something needs servicing I have it done, why did they fail this ? I have spent over three thousand dollars in repairs at this location, and it seems they are slacking in some areas.I have all documents proving that they have failed to check my condenser for leaks .

  Business response

  07/07/2022

  Please be advised there is no preventive maintance to service a a/c condenser the only form to determine a failure with this component is if the A/C starts to blow warm which would indicate a Freon leak,

  Freon is a odorless gas and does not have a burning smell to it as you mentioned , This component is covered under factory warranty for 3 years or ****** miles as your vehicle is nearly 10 years old and over ******* putting it out of factory warranty and or any a/c component coverage.

  We did not charge any diagnostic fees to evaluate this concern as the customer arrived with a complaint of the A/C blowing warm and if this was a issue this same complaint would have been brought to the attention of Lester Glenn over the last ******************************************************* for service on 4/30/2022 @ ******* and again no mention of the a/c blowing warm.

  Thank you 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩