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          Business Profile

          Laundry Equipment

          Fowler Companies

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Laundry Equipment.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/18/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I live at * *** ********** ****. I loaded 3 washers this week, put laundry detergent and money in them. Only one of them was working. I lost money and detergent in these machines. I loaded 240802 and 240804. I put detergent and money in them, and then it said “Error.” I use these machines weekly. The other one, 240803, worked fine. All of these machines were working properly last weekend when I used them.

          • Initial Complaint

            12/09/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            In the past few years, Ive incurred significant financial losses with this company. My expensive clothes have been repeatedly damaged, and the machines frequently charge without operating. Many residents in my building share the same grievances. Despite promises to refund money by mail, the company consistently fails to do so. Chronic issues with malfunctioning machines, coupled with their unclean and damaged state, further compound the problem. In a recent incident, a $275 pair of diesel jeans was ruined by an oily substance from within the machine, rendering them useless. Numerous tenants have similar stories of the same substance damaging laundry. Despite reporting these issues, building management advises calling the company, yet they permit its continued operation in the building.

          • Initial Complaint

            09/21/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I contacted this company to service the washer/dryer at a property in Brooklyn. Fowler service department did not advise of the change in their rates. They do not have an agreement in writing or an email sent to advise of the change in rates as other companies do. They do not have any proof of verbal authorization that new rates were advised. They are refusing to admit this was a mistake on their part and refused to revise the invoice.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 71

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          565 Rahway Ave

          Union, NJ 07083-6690

          Visit Website
          (908) 334-1824

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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