We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Photographer

          Mallett Photography

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Photographer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            01/10/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a Digital photo package from this company when then present their service to my sons school in October 2024 and still have not received them. I made multiple calls to them on January 7th and they finally answered. I spoke with a woman who was giving me a bunch of attitude and being extremely rude. I asked to speak with the gentleman who is the owner and she blast me telling me she is the owner and i should send a email requesting the photo even though i gave them my email along with the money when purchasing the package. Couple minutes after i sent the email with all of the requesting information and i still have not recieved the photo or response. I have been calling the office ever since and they are not answering. I need back my money and that they delete my sons photo from their file or send me the photo asap.

          • Initial Complaint

            10/27/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I have ordered several packages from the company that did my child school photos last year , i only receieved two. i still yet to receive the class photo and the package that i ordered. I reach out to the company several times and they yet to send the missing items. i have already warned the other parents about my experiance and a few others from them.

          • Initial Complaint

            04/22/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Like many of the other recent complaints here, my son's preschool contracted with Mallett to have their school pictures taken by this business. They required cash upfront, which we paid, and we have yet to receive the pictures we paid for or a refund. It is impossible to reach an actual live person when calling their number and emails go unanswered. This is a scam and a fraudulent business, full stop.

          • Initial Complaint

            02/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My child goes to a preschool that uses Mallet photography as their photographer for school pictures. when the original pictures were taken prior to Christmas, we received our package but it was missing the class photo. we knew we werent satisfied with the pictures and wanted to contact the photographer to see if they could be re-taken. I called the business number three times and left a message and they never called me back. I called or fourth time that I was able to get through to **********, but she admitted that she picked up an error thinking I was a different school trying to schedule photos and that she wasnt sure who I was. I explained the situation and asked if I could come down to the studio during Christmas break to have my sons pictures retaken. She said that would be fine and that all I would have to do was call and we could schedule it. On the first day of Christmas break, December 26, I called three times and left a message. Again, no one got back to me. I called again on Wednesday twice with no answer. It was only when I had the principal of the school contact the owner and ask for the pictures to be retaken at the school that she got a response. I returned every picture from the old package just as we received it but when we finally received the new package, many of the pictures were missing. We only received two 5 x 7 pictures and one class photo which was not what we paid for. As soon as I received the package, I called the photographer and again no one picked up the phone. I contacted the principal to have her contact them, and they did not believe the pictures were missing. During her conversation with them, she was hung up on. There is no reason whatsoever that I would lie about this. I wanted the package that I paid for I its ENTIRETY. after reading some of the other reviews, I can see that this level of bad business and subpar **************** is a trend with this company. To accuse a customer of lying is totally uncalled for.

          • Initial Complaint

            02/03/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Paid for school photos and have not received all of what I paid for after several attempts with the business owner. Multiple parents have had this issue.

          • Initial Complaint

            01/05/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Mallett Photography was hired by my daughter's school for picture day. We chose the digital package that included a digital file of my daughter's photo. $30 was paid in cash for the services. The digital photo has not been provided after repeated emails and phone calls. When there is a response to the email after many attempts, the response is 'check your spam'. I have checked the spam folder, there is nothing. Also, asked for a screenshot to prove it was sent. No response. No response to a refund either. We are not the only parents, there are several others who have had the same experience with this business. Taking money upfront and not providing the service. Unprofessional, no accountability and terrible communication.

          • Initial Complaint

            01/05/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Mallett photography was contracted for my child's annual school photos. We were asked to pay cash before receiving the service, and ultimately several parents including myself never received what we'd ordered. Communication was basically non existent -- multiple phone calls, emails, and communications via the school were rarely given a response. Bare minimum for a functioning business is to deliver the goods or services they've taken payment for and Mallett Photography fails even this most basic criteria. Anecdotally, those who did receive their photos got very poor results. Under exposed and out of focus, akin to what you'd get with the disposable cameras in the 90's.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1051 Commerce Ave

          Union, NJ 07083-5025

          Visit Website
          (908) 349-8435

          Customer Complaints Summary

          8 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.