Complaints

• Initial Complaint

  04/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My complaint to DCH Acura auto in Verona, ** 4/15/22, I purchase and pressured to sign a auto lease, I never picked out or decide or even consider to get a Acura. I initially went on 4/12 to a Broker Flawless in ******, they have two locations ******** and ****** ** We talked about a *** on a list of cars, Broker text me to come to his office Friday 4/15, went to ******** office around 4pm, Broker stated I have your car a Acura ILX, its 600 per month. I said no and was not given a chance, but pressure to sign once signed, same day I *********** I do not want the car and he said come to his office next day, he couldn't keep car because it can be towed to return Monday, Monday came and no resolution, he said he can't take it back. 4/20, I contacted DCH auto and was transfer to speak to **** **** manager, he said to come down and talk also to see my paperwork, immediately was not given names and they cant help me because I went to a broker and not initially directly to them. This vehicle was purchased from their dealership and purchased on Wednesday 4/13 when I wasn't even aware the car was purchased already! I called the police non emergency to file a report I wasn't given manager phone number and was refuse information of my purchase all they see is my paperwork went through. Once outside with police officer a man comes out and says come inside and talk to the assistant manager, I spoke to Nitin, He basically said he cant take the car back because its titled and I will have to pay 20% of the car. He can possibly do a trade and will work with the broker even if I go somewhere else and he will match the price of the car. I couldn't leave the car there, I feel helpless because this is not the car I want. There's so much more that happened at this point I will have to obtain a lawyer. There's discrepancy in my paperwork. I contacted *********************** GM at ************* and got no answer, contacted Acura corporate office and filed complaint with Lithia.

  Business response

  04/25/2022

  We will not be providing a response to this matter as the complaintant has retained legal counsel. This has been referred to our legal department for resolution.

   

  Thanks,

  ***********************

  Customer response

  04/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I obtained a lawyer. Contact my lawyer *******************************
  
  
  Regards,
  
  ***************************

• Initial Complaint

  02/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought on Monday, February 21st, 2022 I visited the dealership to purchase a 2018 Lexus Gs 350 F Sport. After test driving the vehicle and inspecting it, I noticed that the parking sensor light was on and that the sensors did not work. I spoke to ************************* who was my sales advisor and he informed me that the issue would be resolved by the service department. After **** gave me his word that he would take care of the Issue, I purchased the vehicle and noticed the parking sensors were still inactive. Before driving away with the vehicle, I informed **** that they were still not working and he stated he would speak to the service department and contact me the next day. When the next day arrived, he never followed up with me. I ended up calling **** and he advised me to contact the service department myself. After contacting the service department, the advisor informed me that only Lexus would be able to fix the issue and diagnose it and that I would be covered under Factory Warranty because the vehicle only has 45k miles.. I contacted a Lexus dealer in Little Falls and they informed me that it's possible that the parking sensor issues were caused by a collision, however they would run a diagnostic. Prior to taking the vehicle to the Lexus dealer, I contacted **** and told him what the ************* center told me. He responded by saying the following "Take it to Lexus and If the problem is caused by the prior collision the vehicle was Involved in, It will fall back on the seller who sold us the vehicle". He then stated ********** vehicle accident was a minor bumper to bumper at a red light". Unfortunately, I lost trust in **** after he gave me the run around so I began recording each of our phone calls and have recorded calls of him giving me this information as well as promising to take care of the issue. More info but cant fit it.

  Business response

  02/28/2022

  We have been in contact with **************** and have agreed to repair the vehicle as requested. **************** is scheduled to drop off the vehicle on Tuesday March 1st for the repair.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩