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          Business Profile

          Light Fixtures

          Gallery Home Center

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Light Fixtures.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/28/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            STAY FAR AWAY!!!!Ordered a 2k chandelier after their website said it would be delivered in 3-7 days. 2 months later, nothing after they said it keeps missing its boat shipment in another country. I had to call multiple times a day for weeks to try and get an answer after being lied to multiple times that they would get back to me. Ive only been refunded $125 of the 2k.

            Business response

            05/09/2024

            The refund was issued on May 6th. We sent the copies to the customer.

          • Initial Complaint

            02/10/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            This business sent out a chandelier that has rust, 4 of 8 glass cylinders were broken because they through those in a bag then put metal fixtures on top- they said they dont take returns after 30 days but it took 4 months to deliver it- also stated they dont do replacement parts making the the chandelier useless without all 8 glass cylinders. This company is a disgrace and I cant believe they are still open. Oh- and the whole chandelier came in pieces without directions- nothing. Zip.

          • Initial Complaint

            01/28/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a ceiling fan from Gallery of Homes in September. The item was featured and on sale if purchased that day. Subsequent to my proving my information and credit card, They indicated the fan was on back order but would ship with in a few weeks. I have reached out to them several times since and always get the same answer, the ship is coming in next week and youll have the fan at the end of the week. Ive heard this same story on three occasions in Nov, Dec and January. I believe this is a sham company. I asked for my money back and they offered a $50 discount if I kept the order open. They said the discount would be run against my CC. I have not received a credit or the fan. There are others who have reported the same scenario. Company takes order, payment and then claims item on back order.

            Business response

            02/05/2024

            Hi,

            The ceiling fan has been shipped and delivered to the customer.

            UPS Tracking # ******************

            ****************************************************************************************************************

            Thank you!

          • Initial Complaint

            11/30/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Item was delivered and kept past 30 days per there policy. Due to family emergency we could not open box within 30 days and found product later on to be defective and missing parts. We explained our situation and tried to get at least half back. But they denied to help.

            Business response

            12/01/2023

            Hi,

            This return request has way passed the time frame. It was delivered December 2022 and that is a year ago. Our policy states that the return process must be initiated within 30 days from the day of receipt of the order.

            However here to help. If they will settle with a half refund to close and settle we will agree. This means a half refund and no further parts etc. to close and settle.

            Thank you!

             

            Customer response

            12/02/2023

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Regards,

            ***************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 46

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          6 Alba Ln

          W Long Branch, NJ 07764-1200

          Visit Website
          (888) 493-8910

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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