Reviews
17 Customer Reviews
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Review from Sue K
1 star10/24/2024
DO NOT ORDER FROM THEM! Have a warranty issue with an injector and cannot even get through their phone system to talk to a real person. Was on hold for 35 minutes and finally asked for a call back. It is day #3 with NO call back. I have tried several time this week and cannot get through. Poor, poor customer service.Review from Rich G
5 stars08/06/2024
To the owner *** who I took to the Front End Shop on Tuesday. I apologize for calling you 'this guy'I had no idea who you were, sorry. That's Glens fault.Review from Bill H
1 star03/08/2024
Ordered an aftermarket steering shaft. Order was shipped promptly. Upon opening and inspecting part, I noticed that it was already loose and had very little grease in it. I immediately called XDP and requested a return label and refund. They are giving me the run around, stating that I have to send it to the manufacturer even though I purchased the product from them 2 days prior. They *********** not accept returns as there policy outlines on their website. I will never do business with them again and have disputed this charge with my credit card company. I urge everyone to stay away from XDP.
Xtreme Diesel Performance, LLC Response
03/12/2024
Dear ******************,Please accept our sincere apologies for any inconvenience. XDP has a 30-day Satisfaction Guarantee and accepts returns for up to 30 days from the time of delivery. While our ************* did contact the manufacturer due to concerns about product workmanship, we are showing a member of our management team had since reached out and provided an RMA and return shipping label for the product to be returned to XDP. We hope this has resolved the issue for you, but if you have any questions or need further assistance, please do not hesitate to reach out to us. We appreciate your business and look forward to working with you again in the future.Sincerely,XDPReview from Ryan C
1 star03/06/2024
Scammers, horrible company will tell you they have parts in stock then send you an email that they dont and will send it in two to three weeks. Then hold your money for days. Buy literally anywhere else dont support these scammers l.Xtreme Diesel Performance, LLC Response
03/08/2024
Hello ****,We sincerely apologize for any inconvenience. We are showing that the product purchased is advertised as an item that ships directly from the manufacturer and the estimated shipping dates provided are based upon the lead times the manufacturer provides us with. Unfortunately, due to us not having real-time access to manufacturer inventories we are unable to display availability on our website in this case. Nonetheless, this is something we are looking into and hope we can implement in the future. A full refund for the purchase price has since been issued. We apologize again for any inconvenience and look forward to doing business with you again in the future.Sincerely,XDP ****************Review from Mitchell H
1 star12/29/2023
Ordered a drain tube they say had in stock next day air. So I added what it recommended to buy with it. First they didn't have the tube I found out 10 minutes after I purchased everything. I called immediately and send to cancel it if you don't have the drain tube. They said to late it already shipped. I said impossible I just placed the within 10 minutes ago. They said sorry nothing I can do. I've heard good and bad about them. I found out the bad about them.Xtreme Diesel Performance, LLC Response
01/05/2024
Hello ********************,We strive to be as transparent as possible regarding available inventory and apologize for the drain tube being out of stock. Unfortunately, at the time a cancellation request was received, our records indicated the remaining items ordered had been filled, thus making them ineligible for cancellation.Nonetheless, we understand your concern and are having all shipping charges associated with this purchase refunded in full. In addition, if any of the shipped items are no longer required for your install, we would be more than happy to assist you with a setting up a return. An RMA can be requested by visiting our website at the following URL:*********************************************************************************************************************************************** appreciate your business and look forward to working with you again soon!Sincerely,XDP ****************Review from Alma D
3 stars10/02/2023
I've ordered many times from XDP and been very happy overall with their products, shipping, service etc. I only had one bad experience, and that was my fault for not reading their return policy, I guess. I did not get around to fixing my old truck within the 30 DAY RETURN PERIOD and when I did do the project I realized they'd sent me a different part # than I'd ordered. Because it was wrong part # and I had the ****** tore apart when I realized it, I ran to a local store and bought the right part. When I contacted them and told them, they said returns had to be sent within 30 days and so now I have a part I don't need and will try to sell for a loss on ***** I recommend this company as long as you make sure you receive the right stuff when your order arrives, so you can return it within the 30 days they accept returns. Thanks!Review from Ian Y
1 star09/21/2023
I ordered a incorrect part. Asked to return the part and was granted the Return. That was early May and the end of September I still do not have the store credit or a return....I have reached out multiple times and have not received one response as to when I should receive my credit. The package was delivered in May and the *** number was wrote on 4 side of the box, couldn't miss it but they seem to miss giving me my credit....Pretty shady situation.Xtreme Diesel Performance, LLC Response
09/28/2023
Hello ****************,Unfortunately, there appears to be some confusion. Our records show that a store credit had been issued on 05/12 for your return. It appears we had replied to an e-mail on 05/31, and again on 07/24, confirming the store credit details. If unable to locate record of our e-mails, would it be possible to double check your junk/spam folders for our correspondence? If unable to locate, please give our **************** team at your earliest convenience. We can be reached at ************.Sincerely,XDP ****************Review from William B
5 stars08/29/2023
Very GREAT service, I got work done and came back just to get information and REMI was very helpful!!!!!!!Review from Gary C
2 stars06/27/2023
Purchased an engine from them took me about 4 hours to go through the whole thing and then the next day I get a voicemail telling me that the company had discontinued the engine and their refunding my money back I really think they need to update their catalog and get things out of there that they do not have anymore because this is become a nightmare for me. I did not have a good purchasing experience with these people at all.Xtreme Diesel Performance, LLC Response
06/29/2023
Dear ************,Our sincerest apologies for the inconvenience. The engine that had been ordered ships factory direct from the manufacturer. Unfortunately, we were only notified by the manufacturer that the engine had been discontinued after we had placed it on order for you. We completely understand any frustration and apologize for your experience. Our Purchasing teams have been notified of the issue and hope to prevent similar issues from happening again in the future.We would love to have your business and see if there is an alternative engine for you. If you could please give our Product Specialists a call at ***************** at your convenience to discuss available options, it would be appreciated.We look forward to speaking with you soon.Sincerely,XDPReview from Parker B
1 star05/15/2023
Awful customer service, I bought an $800 part that was advertised as a proper fit and when I received it did not at all. Said they would not take it back just because I put one bolt in it when I Realized it didnt fit, so now I have an $800 part that I cant return and it is not damaged. Pretty ridiculous. Very dissapointed, will not buy from them again nor will I recommend them.Xtreme Diesel Performance, LLC Response
05/24/2023
Hello ******,Our sincerest apologies for any inconvenience. The part in question is advertised to be compatible with a 96-98.6" bed configuration (long bed). Unfortunately, it's our understanding that the vehicle this part was being installed on is configured with a short bed, which may explain any fitment issues you are experiencing. Per XDP's return policy, items must be in brand new condition to qualify for return. We are hopeful we can come to a resolution to the issue and appreciate you working with our Supervisory team while we look into your return request further.We value your business and look forward to working with you again in the future.Sincerely,XDP ****************
Customer Review Rating
2/5stars
Average of 17 Customer Reviews
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