Business Profile
Baby Accessories
Miku Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
01/22/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Miku baby monitor. I have the baby monitor for 2 years which was 400 dollars and pay 10 dollars a month for service. However, all of a sudden the monitor wont connect and the ONLY was to get a hold of their customer service is to email and the they email you back and say we will contact you in 3 business days. I have 3 open claim numbers which they have yet to contact me back on and wont fix anything and seems like refuse to contact me back. I have uploading video of what they wanted and have nothing in return for them to help me.Initial Complaint
01/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I had extreme PPA and did a ton of research to find a monitor that has live breathing tracking for my newborn. Paid $400 fo this baby monitor and used it for 3 months until all of a sudden the company turned off the live breathing feature and now is making customers pay a subscription. Their customer service is completely unreachable. No phone number and Ive sent 3 emails. They should let anyone who purchased the monitor before the subscriber model be grandfathered in without having to pay more. Or I simply want a refund. If I wanted to simply have a video monitor I would have bought a $40 one on Amazon. This company is absolutely abhorrent.Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
While pregnant, I did A LOT of research on which baby monitor to purchase. I was excited to find a brand that was known for having a breathing sensor for the baby as well as sleep tracking etc. we purchased a Miku Pro a few months before I was due to give birth. We have been using the camera since April 2023 with no complaints. The camera is solely usable with the use of their app. Without a functioning app, the camera is useless. In September 2023, the company was acquired by a new company. Since the acquisition, the app has become unusable. Functions like the breathing tracking show breathing even when the baby is not in the crib. Which tells me the are faking the breathing tracking or the tracking has since become faulty. The app takes upwards of two minutes to load and quits without rhyme or reason. On top of that, people who had the miku prior to the acquisition are forced to pay $10/month for an app that does not work since sept 2023. The camera and the app are useless at this point. Ive seen hundreds of articles and posts online complaining about the same issues. Their customer service is non-existent. I have screen recordings of how faulty the app is if someone is able to contact me about sending them to someone at BBB.Initial Complaint
10/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
We purchased the miku baby camera in November 2022. We spent a hefty $400.00 because of the features that were INCLUDED in the price. The camera was promoted as a FSA health camera because it included a breathing tracking feature, as well as live monitoring, music, two way talk, viewing from outside the home, video storage, etc. the camera was very faulty since the beginning. In April the whole camera broke and the company sent a new one which STILL didnt work. I have been contacting them since April 2023 via email. Miku then decided to put all the features I already paid for behind a paywall of up to $30.00 a month. They promoted the product as FSA health monitor then are making everyone pay a subscription after I already paid for it. That is fraud. They have completely ghosted me and will not answer any of my emails which is the only way to contact them. They are doing illegal business practices. I just want a refund! Thats all Ive been asking for.Initial Complaint
10/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am a customer of **********************, **** ("Miku"); Miku was recently purchased by Innovative Health Monitoring, which proposed implementation of a subscription service as described in its motion filed on August 14, 2023. I purchased a $399 Miku Pro Baby monitor based on advertisements and representations that the monitor provided certain key features at no extra cost. These features, including HD video streaming, health analytics, and storage of video recordings, were highlighted by Miku as setting its product apart from competitors. Miku now seeks to revoke many of these features and charge me an additional monthly fee to maintain the functionality I already paid for. This fundamentally changes the nature of the product and breaches the reasonable expectations created by Miku's own marketing claims. It provides Miku an unfair opportunity to have the benefits of its advertising while retroactively altering the terms. Additionally, features like the on-device display of room temperature and the playing of lullabies are inherent to the Miku Pro device. They do not require an external server connection. Removing access to them absent a paid subscription serves no justifiable purpose other than seeking additional revenue. For these reasons, I respectfully ask Innovative Health *********************************** groups to stop the proposed subscription service implementation so I and other customers may continue using the full features of the product we already bought.Initial Complaint
10/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased $400 baby monitor, well above market value based on live breathing function. The system provided live breathing monitoring with alarms, video recordings, sleep analysis along with other features. The company removed all of these functions which were paid for, insisting on a monthly subscription to unlock these features. This change would then value this camera in the 20-$50 range,Initial Complaint
10/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi, My name is ***** We have a Miku baby monitor that we bought about 2 years ago for our first child and still use it for our second child that was born 4 months ago. After several issues with their updated firmware, they sent us (along with numerous other people) a new camera free of charge due to the old one's no longer working and sent back the old unit. Miku recently went bankrupt and was bought out by Innovative Health Monitoring, LLC. They sent numerous emails the past few months about acquiring the company and how they will now be implementing a subscription service to EVERYONE, current and future customers. We originally paid $399 for this camera. We bought it because it was one of the only smart cameras with no subscription service and we loved all of the features it offered at no monthly charge. I sent an email to Miku support on September 15th about how frustrating this is to punish current customers, when the lack of a subscription service is largely why we purchased this product over comparable cameras. If we don't buy the subscription, all this camera is good for is to monitor your child but you have to be on the same wifi. We could have bought a $50 camera to do the exact same thing that it will now be doing. Is there anything we as current customers can do? Is this company allowed to do this? This seems very wrong to take away features on a product that were included with the original purchase. Miku should offer the same services it has been to the original customers and implement this subscription service for future customers should they choose this camera, knowing that it comes with a subscription service. Why would people pay more for a camera that does the exact same things as less expensive cameras? If they cared about their current customers, (the ones recommending or not recommending this product) they would strive to do something for current customers. Please let me know if there is anything I can do or if you need more information.Initial Complaint
10/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Miku recently went through bankruptcy and was bought by a new company. The new company has implemented a subscription with monthly fees for features that were previously included in the initial price of the monitor. They pushed an update and have removed features that are literally already installed and put them behind a paywall. The features include movement and breathing monitoring. How is it legal for them to limit functionality when devices were purchased with the understanding that those features were included in the price up front? I bought my device 3 years ago and have used the features since then. Now I cannot access them any longer unless I subscribe. I refuse. This shouldn’t be legal to be limiting functionality on devices that have the capability built in just because the company suddenly wants to make more money.Initial Complaint
09/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a baby monitor the Miku Pro Smart baby monitor for 500$ in December of 2022. The Miku monitor came with a guarantee of free app features such as:-live HD video and audio (local and remote access)-Two-way talk -live breathing waveform -Sleep and health analytics -Environmental analytics -Various notifications and alerts -Sounds and lullabies Starting October 2,2023 all of these app services are being moved to subscription only for 9.99$ month. Miku was purchased by another company and are now charging 10$/month to access these features that have been free for years. This is the email we received: September 15, 2023 Re: Notice To Customers: Notice of Miku Inc. Acquisition by Innovative Health Monitoring, LLC and Implementation of ************ Services To our valued customers:We at Innovative Health Monitoring (IHM) are very excited to share that we have purchased the assets and operations of Miku Inc. as of September 15, 2023. The core technology of the Miku touchless monitoring system and in-app features are unmatched, and we are thrilled to continue to offer our customers all of the features of the Miku product. Our purchase of the assets of Miku and the resulting rebranding and redirection of the company under consolidated new ownership represents the culmination of a financial restructuring of the company which was necessary in order for Mikus business to continue. As a necessary part of this ongoing process, on October 2, 2023 we will be introducing a subscription service that will allow current customers to continue to use their monitors and the Miku app to access all the features we love about this product.For loyal customers who already have a Care+ subscription, no action is required. You will continue to have access to all the current features within the app, including the Care+ tab. You will continue to receive the same video storage package that you are already subscribed to.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
14 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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