We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Auto Warranty Processing

          First Automotive Service Corp.

          Headquarters

          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Reviews

          10 word minimum.

          You can use up to 2000 characters

          Before you can leave a review on bbb.org,

          you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

          Add now

          Provide Your Information to Leave a Review

          Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

          All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

          This is automatically determined using your first name and first initial of your last name.
          How would you like to confirm your review?
          This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

          Verify your phone number

          Enter the 6 digit code sent to the phone number ending in undefined

          If you have not received a code within 2 minutes, you can re-send it.

          17 Customer Reviews

          Sort By
          • Date
          • Highest Rating
          • Lowest Rating

          • randy f

            01/10/2025

            Simply put they will cover nothing or damn close. The little they will cover they told my mechanic to use parts from a junkyard. Stay far from this bogus joke of a company. *My mechanic could not even get anyone on the phone. It took him forever to get someone on the phone.

          • Mike M

            10/12/2024

            Purchased a used vehicle with a service contract from First Automotive, the cost of the service contract was $2,900 and is listed as the elite coverage. The transmission had issues and needed a rebuild, we took it to a credited shop and it took over a week to get First Automotive to approve the work and when they did they would not pay out the total of the invoice, the contract states that we have a $100 deductable, however we had to come out of pocket almost $400 dollars. Through this experience we also found out that we only recieved 1 page of a 12 page contract from the dealership. The transmission shop was really helpful and communicated with us during the process but have already said they will never deal with this company again. This was the first time using the service contract so we are now $3300 out of pocket for a $4300 dollar transmission rebuild. I would never do business with them again.

          • Pam H

            08/25/2024

            I purchased my vehicle and the First Automotive service contract in early 2022. I've had several repairs since purchasing. First Automotive has always been quick to respond to the dealership service staff and has approved all of the repairs.I'm very happy with the level of service and the cost of the contract!

          • Hayden J

            08/14/2024

            warranty is well worth the price they offer it for!

          • Jesus R

            08/13/2024

            First automotive is a nightmare to work with. You call their customer ********************** claim department and they just put you on hold with no real answers for the inspection that is currently under review. You are not allowed to speak to the manager who is reviewing the claim because in the morning he has not had enough time to review and in the afternoon he has gone home for the day leaving you with no answer or timeline for a response. The supervisor I do get to speak to has no urgency or willingness to help just ridiculous answers like there is nothing I can do or we will get to it when we get to it. $5000 for an elite coverage extended service contract that they do everything in there power to delay or cut corners for cost. Do not waste your time or money with this company.

          • Timothy B

            07/23/2024

            Not happy so far. I bought the Tire and Wheel protection and today I got a nail in my tire. Should be easy, right? WRONG. I called their Customer ********************** to find out how to use this ... which ... I mean she couldn't care less about anything I was saying, really bad attitude, no customer ********************** skills AT ALL. According to this contract, I can't have anyone unauthorized work on the tire. I get that. I called the dealership, and they can't get me in for over a week. Apparently, I have to be +50 miles away to be able to take it to a tire place, which is insane. So now I'm supposed to drive on this tire for a whole week. Probably so they can say it's damaged due to negligence and refuse coverage. What a rip-off.

          • Kevin L

            06/01/2024

            I bought the Elite Plan for my ***************** and a year later, in 2023, the common problem of leaking radiator showed up. My dealer knew the company, got the pre-authorization and except for the deductible, they paid for the repair and helped to pay for the rental car.It was an easy experience and Im glad to get the newly engineered part that fixed the issue. I was hesitant about buying a third party warranty over the factory one, but so far, this one worked well. I suspect that if a dealer sells a high volume of warranties they may want to keep them happy.

          • Lori S

            05/27/2024

            I can't even give First Automotive 1 star, because they are a total ripoff!!! I bought my dream car 2 years ago and bought an extended warranty through First Automotive. I paid over 2 thousand dollars for it. What I thought was piece of mind wound up being a TOTAL NIGHTMARE!!!! Something in the engine failed which caused the headgasget to blow and it caused the engine to warp. I had to get a new engine which cost over 12 thousand dollars. The mechanic tore the engine apart so the adjuster could see exactly what happened. After fighting back and forth for almost 3 weeks First Automotive said that I let the car run hot, WHICH NEVER HAPPENED!!!!! The only way I knew something was wrong was the engine light came on and I took it to the mechanic right away. First Automotive was back tracking trying to get out of paying anything but my mechanic would not give up fighting for me because he knew that something failed in the engine. After fighting for almost 3 weeks First Automotive agreed to only pay around $3300. These after market warranties are a TOTAL RIPOFF!!! With First Automotive at the Top of the list of a major waste of money!!!!

          • Jenny E

            05/10/2024

            I would give them zero stars if I could. We had a $2200 balance owed on our car loan after it was deemed totaled and insurance paid the bank an amount that resulted in that balance. First Automotive GAP claimed that we were "over financed" by $3300 which left us with a benefit of -$1100. Um, we paid for this *** insurance for two years! The customer service was horrible with no follow through, stalling the claim, asking for things that we literally didn't have because we bought a used car. This company should not be rated high enough for a BBB good standing, ever. I don't know if I can file a suit against them for their "bait-and-switch" scheme but I'm going to look into it.

          • James R

            03/14/2024

            Says they will cover everything it when it comes time for repairs they look for reason not to cover it. SCAM SCAM SCAM

          Customer Review Rating

          1.94/5

          Average of 17 Customer Reviews

          Contact Information

          2400 Louisiana Blvd NE Bldg 4 Ste 100

          Albuquerque, NM 87110-4329

          Visit Website
          Email this Business
          (505) 881-2244

          Want a quote from this business?

          Get a Quote

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 5/26/2010

          Years in Business: 33

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.