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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a gate from Amazing Gates about 3 years ago and it has never really worked properly. We finally got it working somewhat for a while but now it wont work at all. I reached out to the company by phone at least 4 times but they NEVER answer their phones or call back like their recorded messages say they will. I would not recommend this company to anyone because they do not value their customers and their product support is non-existent.
Business response
05/10/2024
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We are very sorry to hear this customer is frustrated with an issue relating to the automation for his gate system. We have searched our call logs and messages and don't appear to have received any direct contact from the number or email address we have on file which is also listed in this communication. After being made aware of this issue today, I have reached out directly to the customer via telephone and email, but have not received a response back yet.
We are happy to assist with technical support and one on one troubleshooting over the phone when he has a moment to talk through the issue he's experiencing. We offer free technical support for the lifetime of any Amazing Gate or automation system Monday through Friday 8am-5pm MDT, and can even schedule an appointment at the customers convenience.
I was able to review his order placed in April of 2020 & he still has warranty coverage if ever needed. We find that the most common causes of functional issues can be determined & resolved over the phone through the troubleshooting process with a technician. If we help determine that a part is needed to resolve the problem we can ship it to the customer quickly.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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