Complaints

• Initial Complaint

  08/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I requested to get a real estate information and was asked to pay $1 for the service. 2 months later I realized I was being charged $20 every month after the initial $1 service. I was not informed on the site that I would be subscribing service and certainly not any sort of such recurring charges. I contacted their customer service and closed my account they told me I was on some sort of package even though I only paid the $1 to use their service. There were no disclosure on their website and there was not email confirmation of any sort informing the service nor the ongoing charges. The company just keeps charging the credit card on the monthly basis.

  Business response

  08/28/2024

  Hello *****,

  We've evaluated your account and can confirm that it has been closed and your money has been refunded. Please reach out to us if you require any further assistance.

  Best regards,

  The Support Team

• Initial Complaint

  08/01/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  paid the $1 for the service but was then charged $20 at a later time contacted their customer service and closed my account they advised me i was on the bundle package even though i only paid the $1 to use their service no where on their website does it disclose they would charge you extra money after you paid for the report you needed

  Business response

  08/11/2024

  Good afternoon, 

  I apologize for the billing confusion and have instructed our customer service team to address the issues. I have confirmed that your account was cancelled and we have refunded you all of the charges that were made to your account on August 1. You should have received the refund to your card payment method and an email confirming the cancellation and refund. If you have not received the refund or notification emails please contact us at support@propertyrecs.com to ensure you are refunded the full charges to your account. 

  Again, I apologize for the confusion and inconvenience. 

  Customer response

  08/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ***

• Initial Complaint

  05/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  ************.COM This company continues to charge a monthly fee once you have used the service even after you call customer service and cancel. I have cancelled the service 2x and yet was still billed again. The fee is $ 9.95 /M I have received a cancellation number this time, and supposedly will receive an email that the subscription was cancelled again . #******* Highly recommend this company be flagged for disreputable business practices, deceiving the consumer and continuing to charge for subscriptions that do not get cancelled upon request

  Business response

  05/28/2024

  Good afternoon, 

  I have researched *** *****' complaint. *** ***** spoke to customer service on May 13, 2024 and requested to cancel her account. The billing for $9.95 had already been processed for her access to our property reports for the next 30 day period. The customer service agent was unable to see the charge was pending in the database. I apologize for the confusion and the billing on May 13, 2024, as well as *** ***** having to contact customer service on two occasions about this issue. I have issued a refund for both of *** *****' payments in the total amount of $10.95 (41 and $9.95). The refund was sent to the original credit card used to make the initial purchase on April 13, 2024. 

  I apologize again for the inconvenience. Please contact me if you need further assistance or have any questions. 

   

   

   

  Customer response

  05/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩