Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company caused damage to our roof which just now started leaking. They will not take responsibility for the repair. They actually broke the wood board in half placing HVAC on roof. They would have seen this when doing the work and ignored it. I cannot get I. The attic so did not know.
Business response
11/08/2024
We are working on scheduling a site visit to determine issue. This installation was done 4 years ago.Initial Complaint
06/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On July 31, 2020, Mechanical Control Solutions installed a split system Cooling and heating units. Total cost $13,000.00. I first contacted them in June of 2021, the cooling system was not cooling my home. They came out and charged me $1000.00 for freon. In summer of 2022 I called them again, cooling system not cooling, once again. They sent someone out, they added freon. I called again in the summer of 2023 once again cooling system not cooling my home. More freon was added and a second visit was scheduled by the company to find the leak. No leak was found and I was told it could be the coil was bad, and or the pipes inside the wall were busted. I was asked if I had any work done on my roof, walls and I had not. I called them in March 2024, hoping to get the problem resolved and a tech came out on May 2, 2024 added more freon. As of today the cooling system still is not working.Business response
09/26/2024
After a full review of this complaint, I have determined that the HVAC system requires further repair.
MCS is willing to make these repairs at no cost to the customer.
MCS will be reaching out to Mrs. ****** to schedule these repairs.
Apologize for the inconvenience.
Thank you,
Ian M********
General ManagerCustomer response
09/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I am waiting for MCS to schedule a date for the repair.
Regards,
****** ******
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.