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          Business Profile

          Motorcycle Dealers

          Thunderbird Harley-Davidson

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Motorcycle Dealers.

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          1 Customer Reviews

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          • D. G.

            07/20/2022

            I bought a pre-owned motorcycle around 2017. I made my final payment on this motorcycle in May of 2022. We were informed we would receive our title two weeks after the final payment. Our title never arrived. So we called the bank. The bank informed me that ****** ******** never sent them the title- that we would have to return it to ******* So I did. ****** ******* ***** sent me back to the bank. The bank sent me back to *************************** and reiterated ****** NEVER sent them the title. ***************** then sent me to the **** Here is where we found out that the permanent tag we received from the dealership *** have been to cover up fraudulent activity- as we should have never been issued a permanent dealership tag and informed me my motorcycle has NEVER been registered in the state of NM. This is surprising to us because we did pay for the license and registration for this motorcycle on the sale paperwork we possess. This has been not only a nightmare for me but has caused emotional stress for both myself and my wife. We have been given the run around over and over again. I had a buyer lined up to purchase the bike once I made that final payment and have since lost the sale because of the apparent fraudulent activity this ****** ******** store *** have been involved in regarding the sale of my bike. *****,, the *******, informed us that ****** ******** dropped the ball and never retrieved the original title from the previous owner. This is alarming and devastating news to me as a consumer and the purchaser of this particular motorcycle. How can a business operate in this manner?

            Thunderbird Harley-Davidson Response

            07/21/2022

            *****,We are looking in to the situation you described. This is the first I am hearing of this and we will have Tug our General Manager reach out.

            Customer Response

            09/09/2022

            Hi,This issue is not resolved. The last verbal conversation we had with them they said they arent responsible. ****** claims they sent to bank- bank claims they never had the title. This is uncalled for! Who has our title? Was there ever a title?

          Customer Review Rating

          1/5

          Average of 1 Customer Reviews

          Contact Information

          5000 Alameda Blvd NE

          Albuquerque, NM 87113-1684

          Visit Website
          (505) 856-1600

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 19

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

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