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Business Profile

Auto Repairs

Blacklock's Auto Service Repair

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I am an NCO, active duty Air Force at Cannon AFB since Dec 2019. I came here for them to fix my truck’s issue of it stalling out mid drive, taking 2-3 attempts to start, and for my check engine light/check gas cap to turn off. After 8 days of holding my vehicle (mechanic ***** got sick is what I was told) I was told on the phone by *****, that the work and labor accomplished totaled around $350, and that he still needed to check the gaskets. I asked if the gaskets were bad how much more would that be? He told me around $30 more if anything. I said ok. The following day ***** left a voice message early that morning saying to call him back to discuss my truck. I was still under the impression that my cost is $350. ***** tells me that he needs a couple more days to diagnose the issue & that my total cost would be around $1100. I said absolutely not, and that I’m going to come pick up my vehicle today. He then tells me the overall total is now $750, and no longer $350, WHEN I DID NOT authorize any extra work that “needed” to be done past the “around” $350 cost. They keep telling me they didn’t charge me for 8+ hours of labor, at a $100/hr rate, again that I didn’t authorize. I was not asked or told that they would do extra work in advance other than a possible $30 gasket replacement the day prior (pending his diagnoses). He/they (the shop) took it upon themselves to take the “initiative” and found other apparent issues that needed “diagnostic tests”. Upon reaching the shop I told *****, the owner Mr. *****, and his wife who handles the admin, that I was not okay with paying the $750 cost and that I was told $350 the day prior. This opened up a can of worms for the next horrific back and forth events to follow. I was threatened, bullied, insulted, and 100% coerced into paying $520 (lowest price I can get them to budge on). I have the full conversation recorded on my phone and will further seek legal action. would love to share more but I am only allowed 2000 characters.

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