Complaints

• Initial Complaint

  12/21/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  August 29, 2022 we ordered and paid for a chair from this store. We were told it would be delivered in about 2 weeks. We have not received anything. We have repeatedly gone to the store and talked to the owner, ****, and he tells us to be patient. We asked for our money to be returned, or that the chair be delivered. It has now been 4 months and on Dec 19, 2022,**** used the excuse that it can't be delivered because of the Holidays. We are an elderly couple and think that **** has scammed us. He refuses to return our money or deliver the chair.

  Business response

  02/07/2023

  Febuary 
  6th January 2023 
  Dear Mrs. *** *****, 
  I am so sorry for any inconvenience that this may have. 
  caused. My name is ******* *******, I am the owner of two 
  locations of Santa Fe Furniture, one in Grants New Mexico 
  and one in Gallup New Mexico. **** is the store manager of 
  the store in Grants New Mexico which is where your 
  purchase was made. 
  On 08-29-22, you had placed an order on a flower 
  patterned chair. At the time of the order, the item you wanted 
  had been put on backorder from the supplier. We made it 
  clear that it might take longer to come in. I understand this is 
  not your fault at all, but we are also not at fault since we are 
  stuck with suppliers who import merchandise from overseas 
  and we have to just wait patiently to receive our said 
  merchandise. The problem first started when the coronavirus 
  pandemic hit and even now we are still having trouble with 
  our supply chains. Again I am so sorry for any inconvenience 
  that this may have caused. 
  You purchased your order with a credit card. In 
  December 2022, you had disputed this charge and we 
  honored you by giving you a full refund on your money. Your 
  money went back into your credit card, so as far as your 
  money, we fully refunded it for you. 
  I owe you an apology for this inconvenience and I 
  assure you that no one had the intention of scamming you at 
  all ma'am. Please understand the problems we have been 
  facing with supply chains and the discontinuation of lots of 
  items we have on our catalogs. Thank you for your 
  understanding. 
  Sincerely, 
  ****** ***** 
  

  
  

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