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          Business Profile

          Carry Out Food

          Sonic Drive In

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Carry Out Food.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Order Time:06/14/2024 12:03 PM Order Number: #************* Ticket Number: #***** SONIC Drive-In Location HOBBS, NM (N. TURNER STREET) Hobbs, NM, 88240 ************  When we went to pick up the order they brought the wrong one to the car at first. When they came back with the "right one" they read it off as it was ordered, but when we got home the bacon cheeseburger did not have any bacon or onions, both of which it was supposed to have. We always order pretty much the same thing every time and it's usually right. When I contacted Sonic and let them know what happened, they said "We’d like to make it up to you by sending you a reward for two Sonic Cheeseburger with purchase to be added in your Sonic App account." I told them I preferred not to have their App because it allows them to track you and to sell your personal information. I asked them to just send me a certificate of some sort instead. They said they understood my concerns about the App, but I never heard from them afterwards. I have attached the related string of emails.

            Customer response

            07/21/2024

            I connected with the local manager a few minutes ago and everything has been resolved.  Apparently, all of my previous communications with Sonic had been with a national representative at some sort of electronic processing center and the information had not been effectively relayed to the store. Thank you for looking into this.

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1932 N Turner St

          Hobbs, NM 88240-2767

          (575) 393-5366

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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