Complaints

• Initial Complaint

  04/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Blue Door Realty is the Property Management Company for my HOA, ***** ** ** ******* ***. Both the **** HOA and Blue Door have engaged in a campaign of harrasment & excessive fines in retaliation against me for speaking out about harsh and abusive practices by both entities. Since 2021, I have had almost $4,000 in junk assessments levied against my property, including legal fees and a lien against my property. When I have complained loud enough, almost all fees have been removed overnight - meaning they are known to be invalid. This pattern has happened twice, once adding up to $1,200 in fees in 2022 and recently over $2,000 this spring. The previous management company, ******, cut ties with my HOA at the end of 2022 due to these issues. Blue Door picked up the property management contract and has seemingly enjoyed engaging in this punitive, vengeful behavior against residents who are not in the "In Crowd." ******* ********** has been my main point of contact at Blue Door and she has been dreadful to work with. She barely ever responds to phone calls or emails, and if she does, she is dismissive and rude. I asked her for a full, historical account statement for my property in February 2023. To date it has not been received, despite her stating as recently as February 27 that I would have it within ten business days. It is now April 16 and I have had zero responses from her since. She has now completely ceased responding to my emails. As recently as February 26, Blue Door removed $1,950.86 in wrongful charges from my account. Being petty, they left $120.96 remaining. The remaining $120.96 in junk fees is about to cause me to lose a pending home sale contract. I will not pay these fees, nor should my buyer. If this is not resolved asap, I may lose the sale contract on a $475,000 property. I have only recently checked ****** reviews for Blue Door, and it is not pretty. This business has a long history of bad service and questionable actions. I need help. TY

  

  Business response

  04/16/2024

  We implement the decisions of the board of directors. At no point did we add or substract fees without direction from our Association client. As far as the allegation of not responding to emails, all emails where a question was asked was answered. I did not answer to the threatening emails where I was told either I waive something or you would go "nuclear" on me. Those are not my decisions to make. As far as the $120 amount you would like waived, those are assessments that are due from every member of the association and can not be waived. I do hope your sale goes through and you don't cancel it over $120 out of spite. We are looking forward to having a paying member move into your home.

  Customer response

  04/17/2024

  Complaint: ********
  
  I am rejecting this response because:

  There has been no follow up conatct from the BBB with myself to further understand the three-year history of the campaign of harrassment I have endured; Blue Door's involvement in this campaign dates from January 2023. I have text messages, emails, videos, and account statements. One video even has the HOA President threatening to solve the situation with a gun; prompting me to file a police report against him at that time. While he is not an employee of Blue Door, this is the man directing Blue Door's actions. This is the kind of person and organization that Blue Door chooses to affiliate itself with.

   

  ******* states that the only email she has not responded to was an email I sent on April 12, informing them that I was prepared to "go nuclear" if these ongoing issues were not resolved. While I am not proud of those words, they reflect the fact that I am frustrated beyond measure and receiving almost no support from any agency. ******* also conveniently ignores the multitude of other emails that she has not answered since January 2023. She is in no way being honest with the BBB. I am happy to go back through my emails and count how many ignored emails there are.

  She also conveniently ignores the fact that she promised me a full acount statement on February 27, 2024 guaranteeing that I would receive it within ten business days, and have never in fact received it. I have no doubt that Blue Door and my HOA do not want me to see that account statement, for fear of what it would reveal and the legal recourse that might follow.

   

  The $120 in fees is in part a carry-over from fees remaining on my account from harrassment fines while the HOA was managed by ******. A portion of that $120 has been sitting against my HOA account for almost a year and a half. Since dropping my HOA, ****** has been easy and cooperative to work with. If needed, I ask that you contact **** *******, ****** VP, and ask his opinions on working with my HOA. That conversation will validate my concerns about Blue Door.

   

  ******* is a liar and uses her version of the truth to protect herself from her unprofessional actions.

   

  This back and forth blame game - "We only act on behalf of the HOA" or "We only do what the management company tells us to do" is a well-documented pattern of response from ******, from Blue Door, and from the HOA Board. All parties blame the other and no one takes responsibility.

   

  I have contacted the *** ****** ******** ******** *** **** ** *********** ****** ** ************ ************, my City Councilor, and the ********* ** ******* office. Today I will be contacting the ******* *********** ***** ** ********. If needed, I will go to local media.

   

  I do not have good history of the BBB actually taking action aginst unethical companies.  In the past, the BBB has a quick conversation with the business in question, then washes its hands of the matter. I am a citizen asking for help dealing with a long-term campaign of harrassment at the hands of people with few ethics and even less respect for citizens or residents of the community they serve.

  Thank you for any help you can provide.

  
  Regards,
  
  **** ****** 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  05/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am looking to rent a house in the Albuquerque/Rio Rancho area. I find this realty company that is renting houses and I read the information on the website that states dogs welcome. So I apply and pay $100 application fee on 5/10/22 then I get a text on the same day saying I was denied because they only accept 2 dogs and not 3. I have looked at at the website and the Zillow posting and no where does it say they have a limit to two dogs, I wouldn't apply for a house that only allows 2 dogs when I have 3. I called them to get this resolved and I spoke with a customer service agent named Lacy who told me that there is an issue with my device. I offered to send screenshots and proof the website does not say 2 dogs but she denied.

  

  Business response

  05/11/2022

  The application fee was refunded to him this morning prior to filing this complaint. Our property manager spoke with him on the phone and took care of the issue on the same day so I'm not sure what more we can do. If he had scheduled an appointment to see the property, which is what we require before running the application, the pre-screening questions would have notified him of the limit on the number of pets.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩