Complaints

• Initial Complaint

  01/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I chose this buisiness to do our taxes in 2021. ***** ******* was our assigned advisor. She advised that our taxes for 2018, 2019 and 2020 were done incorrectly and recommended an amendment to have corrected. ***** since has retired and I spoke with ***** who is the managing director and was told they can not help me. The issue is that the taxes were not ammended as promised causing sever IRS issues for the years mentioned before. They did not provide me the services i paid them for. There have been several mistakes and the company is now refusing to call me back or work with me in any way. I paid $2153.75 o Nagel for ******* services, $430.25 (additional time to spend on correcting and recieved a bill for $159.00 recently. I am requesting to have the $2153.75 be refunded to me.

  Customer response

  01/30/2023

  The date of the last service performed by the business was 12/15/2022.
  
  The date of the last time you spoke with the business about this issue was on 12/15/2022.

  Business response

  02/03/2023

  
  Dear Ms. ****,
  
  This is a surprise and a disappointment to me.  

  
  We have evidence in our file that Mr. and Mrs. ****** have received IRS Acknowledgements of refunds in excess of $14,283 of the $15,941 due from IRS as a result of the amended returns we filed at her request.  We did our job, as agreed.  There were no mistakes made by our firm.

  
  On several occasions Ms. ****** called our office to ask why she had not received her refunds.

  
  Given the labor disruption caused by the Pandemic, it is widely known the IRS and other governmental agencies are all behind and slowly recovering.  I had encouraged her to be patient.  The refunds would be forth coming.  By way of example the most recent refund acknowledgment was issued by the IRS on January 2, 2023.

  
  US government agency delays in processing are beyond this firm’s control.

  
  Please note, the ******** were not charged several hundred dollars of professional time as a courtesy to help them recover tax they should have never paid, caused by their prior tax preparer.

  
  Also note, they have an unpaid balance of fees due on their open account.
  
  

  
  

  Customer response

  02/06/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ******* ****** 

   

  Please don't put the blame on the pandemic as this is very typical of what business's are doing to get out of performing duties that are paid for. The response does no justify the fact that I have paid for services and did not receive what I paid for.

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