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          Business Profile

          Horseback Riding

          Silver State Tours

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Horseback Riding.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/05/2025

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            My husband planned this as an excursion for us while we were in ***** but we did not book the tickets until we were actually in the state. We traveled for my birthday, over the weekend of ***********-**. I ended up booking the tickets and immediately regretting it. Unfortunately the website for this company has a different name than what the ****** reviews are under, so it was incredibly misleading. You then get a liability waiver in it that has a bunch of information in it about how you can't report them if they are mishandling their animals. You also don't find out the location of this ride until after you book it, and the only information they share with you is a latitude and longitude pin. The waiver caused us to start looking into them more which led us to figure out the company with so many recent bad reviews was the one we just booked with. I contacted them within an hour of booking and they still refused to refund our money. They weren't out anything in that hour, the ride was booked for the next day and could easily have been taken by someone else. This company is just shady making money off of unsuspecting people that are likely mostly tourists.

          • Initial Complaint

            08/22/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unresolved
            This business will not work with me ahead of the ride for rider waivers for minors. The will only communicate via text. Eventually they do respond to text, but with pre-scripted statements that do not answer what I am asking. This complaint is following multiple times reaching out to them.

            Business response

            09/05/2024

            We do not have a 
            ******, ****** in our system as a client at all. Please provide proof of service. 

            Customer response

            09/05/2024

             
            Complaint: 22176479

            I am rejecting this response because: I, ****** ******, the mother of ***** ******, purchased the tickets.  This was explained in the texts. ***** is a 17 year old.

            Sincerely,

            ****** ******

            Business response

            09/20/2024

            Heres is photos 

             

            *********************************************************

             

             

            your system would not let me upload them 

             

             

            as for her complaint now that we have ***** ****** name we could look up we sent emails and texts for her to view the  information four her tour.  Im not sure what issue with waivers she had as the texts and emails throughly explained how to do it and she never asked us how.  I have included in that photo link all communication with her and emails that are tracked she opened and read.  This complaint is ridiculous. 

            Business response

            09/23/2024

            Heres is photos 

             

            *********************************************************

             

             

            your system would not let me upload them 

             

             

            as for her complaint now that we have ***** ****** name we could look up we sent emails and texts for her to view the  information four her tour.  Im not sure what issue with waivers she had as the texts and emails throughly explained how to do it and she never asked us how.  I have included in that photo link all communication with her and emails that are tracked she opened and read.  This complaint is ridiculous. 

            Customer response

            09/23/2024

             
            Complaint: 22176479

            I am rejecting this response because: The complaint is surrounding the SilverTrails being unresponsive or helpful, in any way, with getting information about it being two minors for the ride. I can send screenshots of all of the texts if that is helpful.  It started with a simple question of where the meet up is.  I should have known right then they would be a big run around to get any straight answer.   In following weeks I tried to reach out again to find out how they needed my son's girlfriend's waiver.  Again they would not talk to me, got a run around.  Please note on the day of order, 4 emails all from different senders but ultimtely from them.

            Sincerely,

            ****** ******

          • Initial Complaint

            02/06/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I scheduled a horseback riding with lunch November 26, 2022. I had to cancel second to having to have emergency surgery and admitted to the hospital on 18th of November. I called and texted to let them know and give them advance notice, on the November 19th, 2022. I was not asking for a refund but to reschedule. I had been communicating with someone, unknown name because no one will give me their name and they do not answer the phone. I was told I can reschedule and was sent a circled part of the contract. As of today, February 6th, 2023, I still can not get a hold of anyone to reschedule this horseback riding with lunch. I would like to know if anyone can assist me in this matter.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 5

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Rainbow Gardens Rd

          Henderson, NV 89011

          Get Directions
          Visit Website
          (702) 805-1911

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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