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          Business Profile

          Light Bulbs

          Boundery - EBULB

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Light Bulbs.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/12/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered a set of 4 LumiGard solar powered motion lights for my backyard. I also paid extra $14 for lifetime warranty on the lights. In the last few months, one of the lights has quit working. I have tried the email and phone numbers on my receipt and nothing neither go through. I would like a replacement light since I paid for the warranty.

          • Initial Complaint

            11/26/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I bought 2 emergency power LED EBulbs that are rechargeable for emergency use. Last week I needed to use the bulbs for an emergency power outage for the first time. The bulbs had been charged for at least 8 hours prior to the emergency. The bulbs did not work. I am trying to get ahold of Boundery LLC to see if they stand behind their product or will send me replacements or a refund. The company seems to hide behind ****** and I have not been successful in contacting the company. I just want to be able to talk to someone. Im wondering if they are marketing a poor quality product online.

          • Initial Complaint

            11/30/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I bought these off internet sometime ago and I have only had to use once for a few minutes. This wk I needed them again and the charge was down so I charged for eight hours as instructed but after charge only 1 out of 3 worked on the attachment provided I dont remember what I paid or who I bought them from but I would like for them to be replaced as they have never been used. I dont k ow who to contact. Thank u

          • Initial Complaint

            11/02/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased a half dozen bulbs in Dec, 2020 and they worked just fine for the blackout we had, maybe a year later. Two days ago I wanted to demonstrate to my daughter how they worked, and they didn't turn on using the separate switch. I thought maybe the ones in constant use were the problem, so I got an "unopened" one and screwed that into an active light, waited a couple hours, and it did not work as an emergency light either.How long are they guaranteed for? I'm disappointed they have failed to work as advertised.Do I have any recourse after this length of time.

          • Initial Complaint

            08/14/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a mosquito bulb in May. In July I contacted customer service. They got back and said it was lost in the mail and would remail it. Its august and it isnt here. I emailed asking for a refund and there has t been a reply from customer service since July.

          • Initial Complaint

            07/31/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            The ebulbs I purchased will not take a charge rendering then useless for me to use. They are manufactured by Boundary. I only want a replacement 6 bulbs

          • Initial Complaint

            07/18/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order with this company for $116 on May 29. I've written them a few times but never got my order. My order #**********.

          • Initial Complaint

            04/17/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Boundery advertised a sale of buy one Cameo Cup for ***** dollars, get one free. I had purchased many of their products previously so I purchased many cups. The *********** settled on 85 Cameo large cups. I have not gotten them to this day. Now one of my daylight bulbs have gone out. I was reluctant when purchasing so many of these bulbs. I gifted many incase we are without electric like for the two floods. I need to send one back so far. I need to settle with ******* because it's too much stress on me.

          • Initial Complaint

            03/06/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            In May, 2021, I purchased some EBULBs from your company for $170.25. They no longer work as advertised (****** hrs bulb life) and will not recharge, rendering them useless in a power outage. I bought 14 bulbs bringing the cost to over $12/bulb. I can buy LED bulbs for $2 each. I would like a full refund for this purchase. The transaction was made through PAYPAL. Thank you.Error Icon Delivery incomplete There was a temporary problem delivering your message to **************************** Gmail will retry for 22 more hours. You'll be notified if the delivery fails permanently.The response was:DNS Error: DNS type 'mx' lookup of boundery.com responded with code SERVFAIL ---------- Forwarded message ----------From: ***************************** *************** <*********************>To: *************************** Cc: Bcc: Date: Tue, 28 Feb 2023 17:55:09 ***** Subject: EBULB Failure Show quoted text

          • Initial Complaint

            10/12/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I bought some outdoor lights with a lifetime warranty replacement for life ( $14.99 for life replacement). I contacted them about one light that was not working and was requesting a replacement of one light. I have been emailing them for the past 2 months and I have not received a response. This is unacceptable on their part when they say it's unlimited replacement when you pay for it. Either I get a full refund from them or a warrantied item from them, as so they state when we, as a customer, pay for it.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          7585 Commercial Way STE C

          Henderson, NV 89011-6618

          Get Directions
          (877) 264-4787

          Customer Complaints Summary

          11 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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