Reviews

I signed an offer sheet to buy a car and made clear several times that I was a cash purchaser. I asked for wire instructions so I could send them the purchase price. They came back and said that “I needed to do them a favor and finance the car because they did me a favor on the price”. Now they are saying that the cash price is $1,000 more than the offer sheet that I signed. It’s lie after lie with these people. Zero stars is the right answer but unfortunately it’s not an option.

Dear Mr. *******, Thank you for taking the time to share your feedback with us. We truly appreciate you bringing this matter to our attention, as it helps us identify areas where we can improve. At Towbin Kia, we pride ourselves on offering our customers the best deals possible and strive to ensure every guest feels 100% satisfied and confident in their purchase. We sincerely apologize if our team fell short in clearly explaining the differences in pricing, as it is never our intention to leave anyone feeling misled or uncertain. Often, factory incentives and rebates vary based on the method of purchase—such as lease, cash, or financing—which can sometimes lead to price differences. We understand how this may have caused frustration, and we regret any confusion or inconvenience this may have created. Please know that we are still here to assist you with any questions or concerns. If you are still interested in exploring your options, we would be honored to help you find the perfect vehicle and ensure you have a seamless and transparent experience. Thank you again for sharing your experience, and we hope to have the opportunity to assist you in the future. Warm regards, Liz Customer Service Manager

I took my 2022 Kia telluride to get service for 3 recalls. Upon leaving a Russel in the service department wrecked my car by driving it into the wall of the service bay. This was a Friday, I was told I would be contacted on Tuesday about the repairs on my car. By Friday I heard nothing and had to call them. He made an excuse for not calling, his manager Peter was also full of excuses. After 3 weeks of the car being in Kia’s property I received 9 texts and phone calls that the car was ready to be picked up. I sent my husband there, the care was not finished being repaired the paint did not match. The car stayed for another week and when I received it back there was paint splatters all over the inside of the vehicle. No body checked prior to return. The car is still not 100 percent but I cannot deal with their incompetence anymore. I will never go there again or buy another Kia.

Dear Ms. *****, Thank you for sharing your feedback and bringing this to our attention. We are deeply disheartened by your experience at our service department. We understand how frustrating this situation must have been, and we truly regret that it left you with a negative impression. We want to let you know that Russel is no longer with our team, and we have since implemented changes to ensure situations like this are avoided. Typically, our vehicles requiring repairs go through our dedicated body shop rather than the service department. It is never our intent for our customers to feel dissatisfied or undervalued. We strive for 100% satisfaction and take great pride in providing quality service. We sincerely regret falling short of that standard during your visit. If you have any additional questions or concerns about your vehicle, please do not hesitate to reach out to us directly. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to regain your trust in the future. Warm regards, Liz Customer service manager Towbin Kia

If I could give a ZERO I would. I went here several times to look at cars that were promised to be in my budget. Funny enough every time I got there the car "just sold" and I was presented with a different car much higher than my budget. Classic bait and switch. I was also promised a gift card for every test drive. I test drove three cars in two different trips. I asked for my gift cards and was berated as to why I really came in smh. After pushing THEIR promo.... I got 1 card in the mail. I asked the dealership why only one and a random person texted me, refused to give me their name, stated rudely I would not be receiving what was promised or promoted and then ignored my further questions. Extremely pushy, bait and switch and rude while ignoring me..... no wonder why i took my CASH somewhere else!

Dear Nicole, Thank you for taking the time to share your experience, and we truly appreciate you bringing these issues to our attention. We want to sincerely apologize for the frustration and disappointment you encountered during your visits. Your experience is not reflective of the standards we strive to uphold. Since your visit, our dealership has come under new management, and we are fully committed to creating a transparent, respectful, and customer-focused environment. Regarding your concerns, we regret that the vehicles you were interested in were no longer available. Unfortunately, our policy is that we cannot hold a vehicle unless a down payment is attached, which can lead to quick sales of high-demand, low-priced cars. We understand how this could have been frustrating, and we are truly sorry for the inconvenience. Additionally, it’s disappointing to hear about the issues surrounding the gift card promotion. This is not the way we want our customers to feel, and we apologize for the poor communication and lack of follow-through on our part. We are here to help and would love the opportunity to assist you in the future if you’re ever in the market for a vehicle. Our goal is to ensure you receive the best deal and the care you deserve. Please don’t hesitate to reach out if there’s anything we can do for you. Warm regards, Lizeth Customer service manager Towbin Kia

Dear Nicole, Thank you for taking the time to share your experience, and we truly appreciate you bringing these issues to our attention. We want to sincerely apologize for the frustration and disappointment you encountered during your visits. Your experience is not reflective of the standards we strive to uphold. Since your visit, our dealership has come under new management, and we are fully committed to creating a transparent, respectful, and customer-focused environment. Regarding your concerns, we regret that the vehicles you were interested in were no longer available. Unfortunately, our policy is that we cannot hold a vehicle unless a down payment is attached, which can lead to quick sales of high-demand, low-priced cars. We understand how this could have been frustrating, and we are truly sorry for the inconvenience. Additionally, it’s disappointing to hear about the issues surrounding the gift card promotion. This is not the way we want our customers to feel, and we apologize for the poor communication and lack of follow-through on our part. We are here to help and would love the opportunity to assist you in the future if you’re ever in the market for a vehicle. Our goal is to ensure you receive the best deal and the care you deserve. Please don’t hesitate to reach out if there’s anything we can do for you. Warm regards, Lizeth Customer service manager Towbin Kia

Dear Nicole, Thank you for taking the time to share your experience, and we truly appreciate you bringing these issues to our attention. We want to sincerely apologize for the frustration and disappointment you encountered during your visits. Your experience is not reflective of the standards we strive to uphold. Since your visit, our dealership has come under new management, and we are fully committed to creating a transparent, respectful, and customer-focused environment. Regarding your concerns, we regret that the vehicles you were interested in were no longer available. Unfortunately, our policy is that we cannot hold a vehicle unless a down payment is attached, which can lead to quick sales of high-demand, low-priced cars. We understand how this could have been frustrating, and we are truly sorry for the inconvenience. Additionally, it’s disappointing to hear about the issues surrounding the gift card promotion. This is not the way we want our customers to feel, and we apologize for the poor communication and lack of follow-through on our part. We are here to help and would love the opportunity to assist you in the future if you’re ever in the market for a vehicle. Our goal is to ensure you receive the best deal and the care you deserve. Please don’t hesitate to reach out if there’s anything we can do for you. Warm regards, Lizeth Customer service manager Towbin Kia

Dear Nicole, Thank you for taking the time to share your experience, and we truly appreciate you bringing these issues to our attention. We want to sincerely apologize for the frustration and disappointment you encountered during your visits. Your experience is not reflective of the standards we strive to uphold. Since your visit, our dealership has come under new management, and we are fully committed to creating a transparent, respectful, and customer-focused environment. Regarding your concerns, we regret that the vehicles you were interested in were no longer available. Unfortunately, our policy is that we cannot hold a vehicle unless a down payment is attached, which can lead to quick sales of high-demand, low-priced cars. We understand how this could have been frustrating, and we are truly sorry for the inconvenience. Additionally, it’s disappointing to hear about the issues surrounding the gift card promotion. This is not the way we want our customers to feel, and we apologize for the poor communication and lack of follow-through on our part. We are here to help and would love the opportunity to assist you in the future if you’re ever in the market for a vehicle. Our goal is to ensure you receive the best deal and the care you deserve. Please don’t hesitate to reach out if there’s anything we can do for you. Warm regards, Lizeth Customer service manager Towbin Kia