Reviews

Alex, from Doctor Cool, was very unprofessional on his service call to my home evaluating my air conditioning unit. At the time of the inspection, he stated my unit was in great condition, very clean, and seemed very new. He even took a picture of the circuit board on his phone that he shared with me. He stated it was the “blower motor”, once he replaced the relay (which his company diagnosed on their 1st visit and stated was the initial issue), but said it wasn’t a big deal. He mentioned that the cost of such an item was fairly expensive and would run approximately $800. He stated I would have to wait approximately 48 hours for a response from *** to see if they would cover the item. Less than 24 hours later, *** contacts me and states the technician from “Doctor Cool (Alex), stated these exact words: “The ECM lower motor has oils around the motor indicating unit has not worked for several months and never would have worked like this and is a preexisting condition.” (Side note: I had just purchased the home, had only been there for less than a month with a certified/bonded/licensed inspection report stating all three air conditioning units were working perfectly). First of all, Alex was very dishonest with me regarding what he was going to report to AHS. Secondly, he didn’t put any of this information on his work order that he provided a copy to me. Lastly, after getting a second opinion through ***, it was determined that Doctor Cool (Alex), who apparently is the owner of the company, has a history of reporting such false accusations if the claim is costly due to not getting paid much from warranty companies outside of his labor time. He would prefer small claims that are less costly so the parts are not a deterrent of his time. BEWARE of this company, DOCTOR COOL, scamming you and trying to upsell to make money in their pocket having you believe the warranty company will not cover your claim. They are NOT COOL AT ALL! Shame on you Alex!!!

Piss poor customer service. The employee Ericka that answered the phone was very rude and was not sympathetic at all. She continued to mock me while I was trying to explain my frustration’s because their company couldn’t fix it right the first time. 100% do not recommend this company if you can help it worse experience ever.

My experience with this company is ridiculous. They are doing fraud working with ******** **** ****** Warranty company. They find loopholes into the system and will give you a reason for doing nothing to fix or suggest a fix. They are just making $125 money out of being called for a 5 minutes appointments. And they know they will just write some ridiculous reason to not allow the warranty to cover it. Here is what happened- I raised a ticket with ******** **** ****** Warranty company to check on my faulty 2 gas heater in my house. Some lady from doctor cool called to take an appointment and I confirmed that I have 2 heater/ AC units at the house and want both of them checked and thats exactly I did when raising the ticket with Warranty company. The lady confimed for the 2 unit checks but the guy who showed up at the door said he has ticket for only 1 unit which was purely lie becuae I had 2 units(infact 3) mentioned in the dispatch. Then he just took 4-5 pictures and next you know is he reported there are physical damage/ misuse and faults on the heater unit. This company took $125 from me on top of monthly warranty cost to take 4-5 pictures. This is one of the worst experience through any of the AC/ heater service company so far. I strongly believe they are doign fraud and ready to find people like us to make easy money for 5-10 mins time and drive across Las Vegas. I am going to report it seriously to the warranty company so that it doesnt repeat with anyone else.

This was the most unprofessional business I have ever had the experience of interacting with. Do not use this business. The tech said it was just a short and they were leaving. I asked if they had the condensation pipe that had fallen off. They tried to tell me oh will have to come back and it will be very expensive. I told them very firmly that I wanted it repaired. They went back on the roof came back down, laughing and left. It was off again. When I called the tech because I had his number, he had confirmed the appointment, he said, that’ll teach you not to be hostile. They were actually laughing, and obviously have no interest in the company or customers.