Complaints

• Initial Complaint

  01/09/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Aero Townhomes on December 1st charged me 5 times with fees. By December 18th rent was *****..I had to ask and borrow to get money..When I had it .. December 31 rent was *****...How can I my rent when Aero Townhomes keeps add on made up fees... Until rent is outrageous to pay...I am making a report...I feel this because I am Black American....

  Business response

  01/09/2025

  The charges that were applied to Ms. ***** account are applicable as they are the normal monthly charges, and late and legal fees per the lease agreement.

• Initial Complaint

  05/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am being forced to pay $2,000 a month for rent plus late fees and I'm the only one working in the unit my daughter cannot work she has seizures and my job cut back hours and still to rent was paid even though it was late and now they're wanting $2,000 and then denying it Rental a rental lease and they want us to do month to month which is around $2,000

  Customer response

  05/24/2024

  They just added more money to the rent. ***** for the Month.

  Business response

  06/12/2024

  We have refused to give this resident a lease renewal as her payment is history is extremely bad. We have had to file an eviction on ************ 9 times since June 2023. I will agree to sign a 3-month lease with ****. At the end of that 3-month lease, ************ will not have another renewal option. At that point she will need to vacate.

  Customer response

  07/06/2024

  Rent is more than I make. It goes from 2000 to 2152. It's not right. I need help. Rental of lease is not available do to office. 

  Business response

  07/08/2024

  I have emailed Ms. **** to inform her that we will renew her lease for 6 months, at which time she will receive a non-renewal and be asked to vacate at the end of that 6 months.

  Business response

  09/26/2024

  The amount of $205 is for the legal fees for us having to go through the eviction process prior to Ms. **** paying the rent. The eviction process was stopped when she paid the rent in full. If she received a notice, she may disregard it.

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Violation my privacy by entering my house without permission or giving notice Harassing me with my car violation for parking permit when I have a sticker and my car is registered with LV and linger around my house until I come out... Than leave Kids harassing me trying to get inside fundalin with my window No hot water running in kids bathroom, the windows aren't closing/ fitting properly The hallway light switch been shocking/ buzzing sound coming from the outlet in the home is an indication that there is a loose connection or that wiring had gone loose.Currently discovered that there was a gas leak since I'd move in until 2/23/23 Overpayment still have not been fully refunded

  Business response

  04/13/2023

  The alleged entry was made by a maintenance technician during the time that previous management had the community. When asked for proof that she entered her unit without permission, multiple times, it was never provided. She was provided with the incorrect sticker by previous management as they ran out of ***************** permits that allows you to park under carports, she had a red parking sticker that allowed her to park in the community but not under the carport. She was tagged for not having ***************** permit while being parked under a carport. She was given a green parking permit once we received them and was never towed. The first week of new management taking over she reached out and stated that she had maintenance issues and when asked for every single issue she was experiencing and when she would be available, she could not give a concise answer. Once we were able to get all of the issues listed out, she would give us a hard time when trying to get a time scheduled to enter to complete the required maintenance. We ended up having to resort to sending 24 Hr. Entry Notices in order to complete the necessary repairs. The window was the last item that needed to be completed, however this needed to be ordered by a third party vendor and wasn't able to be installed until March 27th 2023. The overpayment was refunded by previous management in the form of a check that was cashed by her, accounting has the proof of her signature on the back of the check that was also verified to be her from a signature in her file. She has since vacated the unit by turning in keys on April 3rd 2023.

  Customer response

  04/13/2023

   
  Complaint: 19499806
  
  I am rejecting this response because:
    I was not fully refunded as I showed them

  I'd spoke with them multiple times! The new owner and assistant front desk verbally agree that she " the person that enter my house "would not come around me due to her violation my privacy  without permission, and constantly harassing me by coming around me & area on purpose

  After that the manger didn't and refuse to allow me into the office due to them violating codes lying stating The work order was complete and had over a month to complete it with section 8 housing authority and they failed which cost me to move due to the house being abatement! 

  I want the rest of my over payment and my full deposit  asap!

  The manger is rude in sarcastic! And only wanted to be nice when section 8 housing authority jumped in and requested the things to be fixed and they failed! 

  All "THEY" DID WAS TRY TO JUSTIFY, MAKE IT SEEM LIKE I WAS THE PROBLEM , AND USE WHAT I HAVE AGAINST ME " AS THE MANGER STATED SHE GOt LAWYERS on me _ when I didn't do nothing and when I explained to the the took it as a joke

   have my letter, statements, and proof of how I was mistreated etc.

  Especially with 4 kids , living in a house that was leaking gas and we all got sick

  They still haven't gave me a full payment history 

  They also told me verbally that I won't get my deposit back due to them being new ownership but sent out a letter saying everything will stay remain the same as in contract etc. 

  My car was the picked at and they called the company out on me ... as the towing manager advised me and to take it up with property manager that they are a third party receiving orders from a company management 

  Sadly I had two cars in there and one was a bucket and stated ********** license which should have been target or picked on

  But no my brand new car was 

  Still don't make sense if I'm renting and have current tages and plates... " Go pick on some one else" so there for the rules was changed and I wasn't notified 

  Just like the rent went up

  Sincerely,
  
  ***************************

  Business response

  04/28/2023

  Hello,

  Previous management refunded you everything you were owed due to overpayment. You will not be receiving your deposit back because you turned in keys without giving us a 60 day notice to vacate and your lease ends 9/30/2023. 

  I have attached all records provided to us at takeover regarding your payments. I have attached your lease agreement as well. 

  Thank you!

  Aero Townhomes

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩