We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Art Dealers

          Art Crate, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Art Dealers.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            03/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I bought a gift card for a friends birthday last September and she had issues logging in to her account after she took the art quiz. No one has responded to her or my inquiries about resolving the login issue. So the money I gave them on her behalf is gone without any services or goods rendered.

          • Initial Complaint

            01/20/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I was gifted a $50 gift card on 9/21/2022, and received an email from an Art Crate "curator" wishing me a happy birthday and that I should email back with the items I wanted to purchase, so that they could send me a custom link to redeem the gift card. On 12/28/2022, I emailed back with the items I wanted to purchase, and received no reply. I contacted Art Crate via the chat on their website twice and then emailed again on 1/5/2023. I have never received a reply from Art Crate, and at this point, am not expecting one. There is no other way to contact them, so I think the $50 gift card is lost. I'm just glad that I never gave them my credit card info, based on the other complaints on bbb. I do not trust Art Crate anymore and would like my boyfriend to get a refund on the $50 gift card.

            Customer response

            01/22/2023

            My boyfriend's name is ***********************. Please let me know if you need anything else. 

          • Initial Complaint

            01/11/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I received an Art Crate gift card for $100. I created a user profile to use the gift card and then signed up for a monthly subscription in the process. I was initially contacted by the comany for me to select my art preferences which they claimed they would share with a "curator" and send me art monthly. I continued to be charged monthly without receiving any art. I emailed them several times requesting a resolution to this issue but never heard back. I have been charged $504 total (including the $100 gift card) and have no art to show for it. Apparently at the beggining of this new year the company started having issues charging my credit card and now I have gotten 5-6 emails within the first two weeks of 2023 stating that there was a "billing failure". In these emails they made a link available to my account and I made sure to cancel my subscription. I would like the company to refund me the $504 dollars they have charged me and to never charge my account again. Thank you!

          • Initial Complaint

            03/19/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I was given a gift card code for Christmas for Art Carte. It took several attempts for the code to be sent to me via my sister in law asking the company to send it. I then went through the process of using the code, which you can't use unless you sign up for the monthly subscription, and put in your card information, even though you already have a gift card code. (I feel like I should I realized that this was weird...) It took several weeks for the "curator" to reach out to me so I could choose what piece of art I wanted. By this point another month had gone by, I have not heard from the "curator" again after choosing my piece. I have had no art sent to me, and on top of that, the remaining balance on the gift card was taken out. The gift card was for $50 - I chose the month subscription that cost $25. The second month's charge was taken off the gift card and on top of that, I just saw a charge on my personal debit card for $10. This is clearly a scam, and they have my information and took my money due to a loved one wanting to give me a gift. I have received no artwork and have heard nothing more from the so called "curator." In total, they have taken the $50 from my family member when they purchased the gift card for me, and have now charged my account.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1000 S Valley View Blvd

          Las Vegas, NV 89107-4448

          Get Directions
          Visit Website

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.