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          Business Profile

          Childrens Play Programs Instruction

          Gymboree Play & Music

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Childrens Play Programs Instruction.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/07/2025

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            On 12-3-24 I purchased a $50 gift card for my grandson to use at Gymboree for **************************** I am being told this gift card cannot be used for that - can only be used for products. There was no mention of this on the gift card page (**********************************************************), in the shopping cart or at checkout. This was only discovered when my daughter was told by the ********* ********* location. On 12-31-24 I contacted Gymboree by phone. I spoke with an agent, a supervisor and a manager. The manager said he would send an email (attached) stating it can be used at that location. The email was received but says nothing about *************************** classes so is basically useless per the location. I then contacted Gymboree by their website email & received a reply (attached) telling me to call in. That seems pointless, I would be calling the same number that refused to help.I find this to be deceptive at a minimum, if not outright fraudulent. I am requesting my money back, but would also be happy with either a replacement gift card or a written letter/email stating expressly that the ********* ***************************** location will accept the existing card. Basically I'm getting the independent franchise argument. If that is the case this should be clearly stated on the website, not totally ignored or buried in pages of legalese.Lastly, the location I selected is the location where my grandson goes for **************************** I believe corporate headquarters is *******************, ************************************, but there was no option for this & the company clearly makes it very difficult to find that info.

            Customer response

            02/20/2025

            Hello,

            Thank you for trying to resolve this. Please update - this has been successfully resolved, Gymboree refunded me so all is good.

            Thanks again,

            **** *******

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 25

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1000 S Rampart Blvd Ste 10

          Las Vegas, NV 89145-8532

          Get Directions
          Visit Website
          (702) 395-6366

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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