Complaints

• Initial Complaint

  03/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We received our clock and tripod on January 10, 2023, however, we are unable to assemble due to the fact that we did not receive the "fixed Metal Plate" mentioned in the assembly instructions to affix the large clock to the tripod. A thorough search of all packaging materials was conducted to no avail. We have reached out to vendor several times with no response to emails or voicemails. For your reference, our order was placed on 11/14/2022 and our transaction ID is **********. I am simply requesting that we be sent the missing part at fastest means possible to no additional cost of the buyer since we were technically never provided the product in full.

  Business response

  03/27/2023

  Dear ***,

  Our new production of tripods has just arrived in our warehouse and we are now in a position to ship you a new unit. We did not have spare parts available for the piece that seemed to missing in your package and we will make sure that a whole new tripod is shipped to you with tracking supplied by tomorrow 3/28.

  We do apologize for any lack of communication and the delay experienced.

  Regards,

  EZCLOCKS, LLC

• Initial Complaint

  03/17/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Our high school contacted BIG TIME CLOCKS (EZCLOCKS LLC) to purchase the LED clock #*** (Giant 12" numbers outdoor). We were quoted $899.00 for clock and $205.00 for shipping & handling. We were also told we needed to pay up front even though we completed a PO from our school. We did send a check for full payment on 2/9/23 and there has been no communication after that. I've been calling the listed number but it seems they out source their calls, I get only a message? I also emailed 4x in the last 2-weeks but again no response.

• Initial Complaint

  09/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a digital clock from big time clocks on 9/28/21. I spent $601.35. When it arrived to ********, **, the remote came broken to the point where I couldn't use certain functions. I immediately contacted support and they sent a 2nd clock that came right away. On 7/18/22, less than 1 year after I purchased the clock which is covered under a 1 year warranty, the clock started to malfunction. I provided pictures and sent it to ******************* to have the clock replaced. I have a training facility and it's very obvious that the clock wasn't working properly. **** connected me with ****** from EZClocks. I followed up twice about getting a new clock and on 7/29/22 a new clock was chipped out. On 8/17 we opened the package to find that again it came broken. I provided pictures of the damage. The clocks are poorly packaged. 2 out of 3 clocks that were shipped to us have been damaged. I reached out 8/23, 9/1 and called multiple times and can't get in contact with anyone while I have 2 broken clocks at my facility. I just want a response and a clock that isn't broken. Thanks so much

• Initial Complaint

  06/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 28-Jan, I ordered a clock from BigTimeClocks. The model that arrived was distinctly different from what was advertised. I have repeatedly tried to contact their customer service department. They not answer their phone, and it frequently takes 4-5 emails or voicemails to get any response. When they have responded, initially they insisted the item was correct, despite it not matching the advertised picture. Eventually they agreed to provide a refund and to take the item back. They have not provided the refund, and have not sent the promised call tag so I can send the item back. Further attempts to contact them have not been responded to. I have repeatedly asked for a manager's contact info so we could talk directly and resolve this; this request has been consistently ignored. Basically, their customer service has given me the runaround for months now.

  Business response

  08/30/2022

  Business Response /* (1000, 5, 2022/07/14) */ Dear Sir, A full refund was issued today. Following a very extensive correspondence feed we must once again insist on the fact that the product you received was actually the product you ordered. Nevertheless our team will be providing you with a label today so that the item can be returned to our warehouse in its original packaging, including all accessories. Thank you & Regards, Customer Service

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩