Convenience Store
Terrible Herbst, Inc.Find BBB Accredited Businesses in Convenience Store.
Reviews
8 Customer Reviews
Review from Evan G
1 star01/18/2025
Charging too much for low price tags, this place misleads its customers into paying too much and blames it on management. This has happened to me 3+ times
Terrible Herbst, Inc. Response
01/21/2025
Dear Mr. ********, Thank you for reaching out to the Better Business Bureau to contact us. We value your feedback and would like to gather more details regarding the pricing on the items you purchased at our store. Could you kindly provide us with additional information on the specific items in question? Additionally, please share a contact number where we can reach you to further address your concerns. Thank you for bringing this to our attention. We look forward to resolving this matter promptly. Sincerely, RebeccaReview from Alfredo C
1 star08/22/2024
I attempted to go through the car wash of their store on rainbow and crag on 8/21/24. There was no signage of it being out of order or dangerous and as I pulled into the carwash my truck fell through the grating into the gutter causing significant damage to my vehicle. I went into the store to find no management and the employee was of no help. I had to call a tow truck to lift and remove my vehicle from the gutter which is about 3 feet deep. I have pain in my neck and shoulders as the drop was like a pile driver. This was blatant negligence on the part of Terribles. I have tried to call corporate various times and they say there is no management and no one can help me. I have to now go through the legal route to get any accountability from Terribles.Terrible Herbst, Inc. Response
08/23/2024
Thank you for contacting me. I was told Mr. ****** just dropped off the incident to the location. I will get a hold of him now that we have his information. Thank you Rebecca Please have Mr. ****** call me if he would like also 702 ***-**** Thank youReview from Edrinna M
1 star07/10/2024
The manager on Eastern & Serene says a UNITED STATES of AMERICA Passport is not a valid ID with a valid replacement driver license for a woman who is 56yrs old. Corporate has refused to handle the matter.Review from Adonis S
1 star03/07/2024
I came in with a group around 5:50am on march 7, 2024. The guy in there was no where to be found and appeared as i was getting ready to grab my items. He told everyone in the building we couldnt buy anything and the system was "down" at 3:30 he didnt say if it was the morning or night. When i left a few minutes later i seen other customers walking into the store and he stood outside and told everyone they couldnt buy anything. Around 6 am as i waited a regular i would see walked out with items. When i came back in i saw the manager and when i politely asked if the "system" was back up he didnt wanna answer and said i had to ask his manager who was standing next to her. I asked her and with the same attitude she said yes so i grabbed my items. When i came back to the register she said ask if i was mad i said yes because a certain somebody didnt properly both lock and place a sign to tell anyone we couldnt come in. After my purchase i left and two customers told me they were talking negative about me when they were ones who didnt properly inform anyone anything with a nasty attitude like they really didnt want to assist anyone. I'd like keep coming back to that location without having to deal with either one.Review from Bob B
5 stars02/18/2024
I think they are very clean and friendly stations. There C stores and really nice. I got my care washed and serviced there. That make life easy.Terrible Herbst, Inc. Response
03/12/2024
Bob, We like to Thank you for the complement we appreciate all our customers .Thank you for Being a great customer of Terrible's. RebeccaReview from Michael R
1 star02/02/2024
I went to this location tonight, and for the second time, they wouldn’t honor their advertised price of 2 for $4 for milk. The cashier said he can’t do anything about it as the register rings up $5.99. This is the second time. I’m upset because they are not honoring their posted prices. I took a photo for proof.Terrible Herbst, Inc. Response
02/07/2024
Thank you for emailing us I will contact the customer for more information .RebeccaReview from Andrew B
1 star07/09/2023
Every single one of this brand's locations is trash. Such an obnoxious and unpleasant atmosphere, and always, 100% of the time playing ads loudly at their gas pumps.Terrible Herbst, Inc. Response
03/12/2024
Andrew , I forwarded your complaint to the store management team as well as our corporate customer experience team. We will do everything we can to improve our service. This is important - to both you and me. Once again, I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.Review from Katy C
1 star04/02/2023
They don’t accept completely valid United States Passports as a form of ID.Terrible Herbst, Inc. Response
04/04/2023
We apologize for the inconvenience .We are accepting any form of ID’S that scan it’s a state Mandate which requires all purchases to be scanned electronically Digital ID scanning is now mandatory for tobacco purchases in Nevada, which requires all purchases to be scanned electronically according to an announcement from IDScan.net. Law AB 360 states that, as of January 1, 2023, retail locations selling tobacco or vape products. Effective Jan. 1, tobacco retailers are required to use scanning technology or an automated software-based system. The implementation of Assembly Bill 360, passed in 2023 Thank you
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