Complaints

• Initial Complaint

  09/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  In February, I purchased the 12-week shred program. Upon completion, I noticed recurring monthly charges. Despite my attempts to reach out via email and social media, I have not received any response. I tried to remove my credit card number from the app, but was forced to submit a ticket. They are supposed to review it and then remove my card number, but I haven't received any explanation as to why I couldn't remove my card from the app. These are fraudulent charges, and I am seeking immediate resolution to stop them. I have to report these charges to my bank every month, and this situation is unacceptable.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm writing to file a compliant with the Dolce Diet due to the business not providing what was promised after paying for this nutrition certification. The Dolce Diet certification that I paid for included confirmation on certification completion, which is needed to submit to the **************** of Sports Medicine to renew a personal training certification. This has not been provided by the business upon completion of the seminar which was completed on January 13, 2024. I paid for the certification on 11/28/23. I have made multiple attempts to resolve the issue with the business with very little response and NO action taken. I've uploaded copies of emails and instagram messages that showcase my many attempts for two months to resolve with the business before filing this compliant. I'm happy to provide any additional documentation needed to resolve this matter. I'm requesting that the business reach out directly with the confirmation needed to renew my certification and billing adjustment for the major inconvenience this has caused.

  Business response

  03/19/2024

  Hello,

  
  Thank you for bringing this matter to our attention.

  We deeply regret any inconvenience ************ has experienced, as customer care is at the heart of everything we do. Having served tens of thousands of clients over the past 12 years, we have worked diligently to maintain an excellent record of resolving concerns with a focus on our clients' needs. We are fully committed to resolving the situation for ************ and have been actively working towards a solution for the past few weeks.

  
  Upon reviewing this issue with my team, it appears there was a misunderstanding regarding **************** intention to participate in the *****CEU accreditation aspect of our event. We were not made aware of his intentions until February 6, 2024, which was nearly four weeks after the conclusion of the event on January 13, 2024. This delay has unfortunately led to confusion, as *****CEU candidates require specialized documentation.

  
  We understand the importance of *****CEU accreditation to ************ and are committed to rectifying this issue as swiftly as possible. We are in the process of obtaining the necessary documentation and are more than willing to expedite a new certificate for ************ that meets all requirements.

  
  To ensure clear communication and a timely resolution, I will personally oversee this matter. We also understand that time is of the essence and appreciate **************** patience as we work through this process with NASM.

  
  Should ************ prefer, we are prepared to offer a full refund of his $999 registration fee as an alternative resolution. We hope this demonstrates our dedication to customer satisfaction and our willingness to take every possible step to resolve any issues that arise.

  
  We sincerely apologize for any inconvenience this has caused ************ and are committed to resolving this matter to his satisfaction as quickly as possible. We value the opportunity to address concerns such as these, as they help us improve our services and strengthen our community.

  
  Please let us know **************** preferred course of action, and we will ensure prompt and amenable action is taken.

  
  With respect,
  **** Dolce, President

• Initial Complaint

  02/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up on Wednesday February 14, 2024 approximately at 8:30pm for The Dolce Diet "3 weeks to Shredded" program. I paid $99.00. On February 15, 2024 at 5:12 am I sent an email to ************************************* as suggested on their website. I stated I would like to cancel my program and receive a refund. It is stated in their terms and conditions if you are not satisfied you can cancel within 24 hours and will receive a full refund. I have received no response from the company. I have emailed 2 more times asking for someone to address my cancellation and no response. There is no phone number that I can find on the website to call, only the above stated email address is listed in their contact information. Also stated in their terms and conditions is that once you purchase a program you are also agreeing to be charged a monthly fee of $12.99. It is very deceptive because this is not shown anywhere when signing up for the program except in the long list of terms and conditions. I would like to have my full amount refunded and make sure that I am not going to be charged on a monthly basis.

• Initial Complaint

  12/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I signed up to purchase a three week nutrition plan ONLY. Was $99. Fine. Only to get charged the last three mos for a membership fee or subscription for which I didnt sign up. I e been trying for weeks to email then at two diff emails as well as call some random number I was able to find- and nothing. Not one single response. Not an unsubscribe button or any way to stop the charge. Its fraudulent and INTENTIONAL. They can keep what I e paid I dont even care but stop trying to charge my card- they tried today and Ive gotten emails to correct my card bc I removed my card from PayPal so they cant keep charging me. A total scam. Every other business is very clear how you can stop services.

  Business response

  12/11/2023

  Hi,

  We're always happy to assist our members. :) It seems this customer was unaware of the continuing membership subscription and/or the manner in which she could easily cancel her account. We went ahead and took care of closing her account, as well as issuing a refund. We always want our members to have a great experience with our product. We also let this customer know that we are happy to help in way we can moving forward.

  Yours in Health,
  

  *******************************,
  Team Dolce Diet
  

  Customer response

  12/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  They do not inform you that their 30-day access package will charge you an additional ***** every year which has happened twice now since my *one-time purchase* in 2020. I have tried to contact them multiple times through their contact us portal on their website. Not only does this not even function properly, but also the email they provide for support will not get back to you, ever. Finally, there is no phone number to call on their site, leaving customers with no way to cancel their membership. Just seems a little criminal to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩