Complaints

• Initial Complaint

  08/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I shipped my fan back to ***** to their warehouse Back in July and they received it on 31 July. After an agent told me they needed to test my fan out to see why the battery life wasnt working correctly.I had sent an email after 10 days once I saw that they had received it to their warehouse. I got an email back from them quickly saying that it usually takes three or four days to test the fan and that they would update me. Then over a week went by with no updates so I reached out again. I have reached out multiple times now and I either get a response back saying, someone will update me for more information like my address or something, but then I never get Another follow up response to the email. I have seen advertisements saying on Instagram and other places that the battery life can potentially last up to two days, I just bought a new one recently and neither one of my fans, including the one I shipped back is lasting anywhere even near 24 hours. The current fan I have is not really an issue, though. I am just charging it more Often.However, I have sent the company proof that other agents have told me that they dont advertise it lasts 52 hours. The agents and advertising conflicting information. The whole process from the first time I spoke with them has been well over a month and a few days it will be a month since they got it in the mail. This isnt right to not give me any updates after all this time. They said they dont get a lot of complaints to their company about battery life, or other issues, but I can see the complaints when I go to trust pilot or other sites like this where they advertise and people can leave reviews.Super unprofessional at this point, I just want an answer and want to know if they are shipping me back my original fan or another fan.

  Business response

  08/26/2024

  The customer sent us their product to test. We apologize for the delay as we had to test the customer claim that it wasn't charging. 

  After testing, the product is perfectly fine. We are not sure what they are doing incorrectly. We sent a new cord and charging head for them to use and send the package back via UPS 1ZB8C753YW82401627

  Thanks!

  Customer response

  08/26/2024

   
  Complaint: 22188719
  
  I am rejecting this response because:

   

  they have never emailed me an update other than yesterday, letting me know that the factory was running behind into bear with them. I was never told that they shipped me new stuff, and Im not doing anything wrong. I have screenshots of their advertisements saying the fan should last longer than what their agents are telling me it does. Mine is not lasting anywhere near a day or two and I am using the correct cord and charging cube. They never emailed me letting me know that they shipped me new stuff and never sent me a tracking number. That they were running behind like I mentioned. They are full of it. Everyone sends a different response and they are only answering because it is through Better Business Bureau. almost None of my replies to emails have been re-replied to. only when i send out a new email or did it thru here and trustpilot did I finally get a response back even though I responded with my address, and other information they asked for. If they are sending me new stuff that is fine but how am I supposed to know if no one notifies me and I still want my original fan back if theyre not gonna send me a new one so when is that coming?
  
  Sincerely,
  
  *********************

  Business response

  08/27/2024

  Attached is *********************** order date October 23, 2023. We have a 30 day return policy which can be found here:  ************************************************************. Beyond this we are happy to test units up to 1 year. If there is a defect we replace the unit, in this case it is user error in which we typically charge for the customer shipping which we did not do in her case as a courtesy.

  The unit **** returned to us was tested in August. The claimed charging time of Venty is 9 hours.  ****'s fan charged in 8 hours and 37 minutes.

  The claimed run time of Venty Fan is 48 hours.  ****'s fan lasted 51 hours and 17 minutes on the first speed setting, exceeding the advertised time.

  We sent her a new charging cable and charging cord as well as she hasn't been able to figure out how to charge the product. Neither of these are included, but since she can't figure out how to charge it we sent it for free. 

  We will consider this closed and will not be following up further with the customer.

  Customer response

  08/27/2024

   
  Complaint: 22188719
  
  I am rejecting this response because:

  first of all Im a man. he*
  Secondly, you still have not answered in both of my responses where my original fan is that I shipped to you.You have only mentioned that you are shipping a new cord out. When are you shipping back the original? Also, I asked multiple times in other emails how long the fan was supposed to last when it was beyond the first setting of power as well.

   

  
  Sincerely,
  
  *********************

  Business response

  09/11/2024

  Hi ***** - 
  
  This issue was already addressed.
  
  1) Customer was not charging the product correctly.
  
  2) We received return and tested the unit. The unit is fine. Advertised run time 48 hours. Actual run time 52 hours 37 minutes
  
  3) Customer was sent back their unit which arrived back via ups tracking 1ZB8C753YW82401627

  4) Customer has to read the instruction manual and charge correctly.

  This case is closed for us and we will not follow up beyond this. Thanks.

  Business response

  09/11/2024

  Hi ***** - 
  
  This issue was already addressed.
  
  1) Customer was not charging the product correctly.
  
  2) We received return and tested the unit. The unit is fine. Advertised run time 48 hours. Actual run time 52 hours 37 minutes
  
  3) Customer was sent back their unit which arrived back via *** tracking 1ZB8C753YW82401627

  4) Customer has to read the instruction manual and charge correctly.

  This case is closed for us and we will not follow up beyond this. Thanks.

  Customer response

  09/11/2024

   
  Better Business Bureau:

  crazy it took going thru BBB to finally get answers. awful customer service
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered on 9JUNE2024 from Venty through a social media site, at that time it was my 1st order with them and only 1 item the Venty fan. I thoroughly enjoyed it, well then Hurricane ***** came through *******, **, I loved my fan, I ordered 3 more, identical Order # 5LT319573N601353L

  Customer response

  07/24/2024

  They have finally contacted me today @ 1620 & 1637 CST,  stating today, they have shipped the remaining 2 items. Apologies for wasting your guys time. I even informed them that 2 weeks was excessive with no communication, I could of dealt with a parts piece or something but there was no communication for the last 2 weeks.

  Providing I receive these 2 items within the next week or so I'd say this case is good to be dismissed.

  Thanks,

  *******

   

  Business response

  07/25/2024

  Hi there - this was simply a shipment that was lost by *** and was already previously communicated to the customer. Not sure why they would file a ******************** complaint over this.  The package was since re-sent.  Thanks and sorry about the waste of time here.

   

  Original Tracking Lost By ***:  1ZX8R171YW06561998

  New tracking can be found here:  ******************************************************

   

  Communication with buyer was already made. 

   

  Customer response

  07/25/2024

  ***** or whomever will read up on this, 

   

  After I submitted my complaints to both BBB & Pay Pal, they emailed me saying it was a label issue, funny how the story changes from what they tell you and what they told me and I have the email.  However I did reply back to the BBB yesterday but since you're ********* I wouldn't expect the Left to talk to the Right arm.  What I had informed them yesterday was that Venty contacted me with their excuse and I even sent them the email as a PDF. As long as I get the 2 products that was paid for I do not have an issue and wish not to pursue, but this is what it took for them to reply back to me, actually this is the email she sent me:

  
  On Jul 24, 2024, at 4:20 PM, Venty Fan <***********************************> wrote:
  
  Hi ******,
  
  Apologies for the delay of response and not immediately addressing your concern. 
  
  I have sent the replacement of the missing 2 fans on your order. It seems that it was stuck in a label created from our fulfillment. 
  
  An order confirmation has also been sent to your email for reference."

  Like I had mentioned, as long as I received the product I have no issues, my issue was I contacted them various ways maybe a dozen times or so, they ignored every one.  I received 1 of the 3, and they were all placed at the same time. 

   

  Thank you for getting back to me.  Should I send something to you when I receive them or just let it be?

   

  V/R,

  *************************

  Customer response

  07/25/2024

   
  Complaint: 22037468
  
  I am rejecting this response because:

  Terry or whomever will read up on this, 

   

  After I submitted my complaints to both BBB & Pay Pal, they emailed me saying it was a label issue, funny how the story changes from what they tell you and what they told me and I have the email.  However I did reply back to the BBB yesterday but since you're ********* I wouldn't expect the Left to talk to the Right arm.  What I had informed them yesterday was that Venty contacted me with their excuse and I even sent them the email as a PDF. As long as I get the 2 products that was paid for I do not have an issue and wish not to pursue, but this is what it took for them to reply back to me, actually this is the email she sent me:

  
  On Jul 24, 2024, at 4:20 PM, Venty Fan <***********************************> wrote:
  
  Hi ******,
  
  Apologies for the delay of response and not immediately addressing your concern. 
  
  I have sent the replacement of the missing 2 fans on your order. It seems that it was stuck in a label created from our fulfillment. 
  
  An order confirmation has also been sent to your email for reference."

  Like I had mentioned, as long as I received the product I have no issues, my issue was I contacted them various ways maybe a dozen times or so, they ignored every one.  I received 1 of the 3, and they were all placed at the same time. 

   

  Thank you for getting back to me.  Should I send something to you when I receive them or just let it be?

   

  V/R,

  *************************

  
  
  Sincerely,
  
  *************************

  Business response

  08/09/2024

  We have previously replied to this. Not sure why the customer went to the ******************** (kind of funny) about the shipment as we communicated that one of the packages made it and the other was lost by the carrier. This happens somewhat frequently, and we always solve the issue. Sorry to have this person waste everyones time with something that was already rectified.

  ******************************************************

   

  Above the the tracking. We will consider this closed and again sorry they wasted your time.

• Initial Complaint

  07/31/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a Original Venty Fan from Venty on 5/7/23. $79.98 total w/shipping Order #***** On 5/31, I checked on my order and it said it was fulfilled. I emailed Venty customer support that day. I got a response that said "Let me check that one for you. I'll get back to you shortly."On 6/6 I emailed again asking if they found out anything. I got a response on that said "There's been a delay of the stock shipment. But for now the *** of the package will be on the 16th. "I did not receive it on the 16th.On 6/20 I emailed again asking for the status. No response On 7/6 I emailed again and asked them if I was going to get my product and if not then I would like a refund. I received the response "Can you get back to that old email thread? As I would need to review what transpired during that conversation. Thank you! As for now, when I check the order, the initial fan was delivered May 24th. But I can see there must have been a reshipment. The whole thread was in the email (I was just replying/forwarding each time. I forwarded the thread again. I have not heard anything back in 2 weeks now. And I still haven't received my product nor have received a refund.

  Business response

  08/30/2023

  This package was delivered successfully. 

  Customer response

  08/31/2023

   
  Complaint: 20345854
  
  I am rejecting this response because:  I never received the package and I am out $80.
  
  Sincerely,
  
  *************************

  Business response

  08/31/2023

  Hi there Jes, 

  We have fulfilled the orders as soon as possible to have it delivered on time. When it was delivered, it may have stolen right from your doorstep. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩