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          Business Profile

          Food Truck Builders

          Vegas Custom Food Trucks, Inc.
          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/25/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Having a problem with the build of my trailer the water tank was leaking brought it back again because the tank burst spoke to owners of Vegas custom food trucks they told me they will pencil me in for repairs been over 7 months no response from calls emails etc also the circuit breaker panel was put behind sink of trailer we don't have access to the panel also grill greese pans were cut too small and cannot hold grease. the trailer was built very sloppy and must be repaired hopefully the BBB can help me remedy these major problems.we will be contacting Clark county courts to file suit

            Business response

            06/07/2023

            This customer needs a repair/replacement to a water tank that was fabricated in 2021. Our company does NOT offer lifetime warranty on our work and is not responsible for the wear and tear of items. Last we heard from this customer, he had moved out of state. Around May 24, 2023 we received messages on our Instagram page demanding a new water tank. This customer even threatened ** with legal action if we did not give him a free water tank. Normally, if a customer needs our attention he/she calls/emails/texts our office number until the matter is resolved. Usually, an appointment is scheduled to view the foodtruck/trailer and give an estimate of the work. This was not the case. This customer communicated his complaints through Instagram and demanded immediate attention, which is not possible as we operate on a schedule. 

            Once he called our office, our office manager tried to communicate how to go about his issue and he would not let our office manager speak. Our office manager has been working with us for almost a year and not once have we received phone calls regarding this matter. Otherwise, it would have been handled like any other repair we work on. 

            We are open Monday-Friday for estimates. Our office number is posted on numerous Instagram posts, our ****** page, and our business page. If this customer needs to make an appointment for ** to check out the damages and quote a repair, he can call our office and do so or book an appointment through our online booking, located on our website. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 10/8/2021

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          4305 E Sahara Ave STE 11-13

          Las Vegas, NV 89104-6346

          Get Directions
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          (702) 481-9542

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          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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