Complaints

• Initial Complaint

  09/24/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  To Whom It May Concern:On Sunday, August 4th, 2024, our family utilized the services of Davis Funeral Homes and Memorial Park (Rainbow location) for my mothers funeral. The services they were contracted to provide are outlined in the provided purchase agreement. For these services, they quoted and charged my father a total of $11,430.71. The service itself fell short of expectations with technical issues throughout. As part of the arrangement, the funeral home worked directly with the insurance company to receive compensation from the claim. However, once they were paid, all efforts to assist my father in receiving the remaining funds from the claim seem to have ceased. The funeral home has been evasive and dishonest in their communication ever since.Despite numerous phone calls and emails over the past seven weeks, there has been no progress. As of today, September 23, 2024, my father was informed by the insurance company that the claim is still open, but they have yet to receive the necessary documents from Davis Funeral Home. This is contrary to the funeral homes repeated claims that the documents had already been sent.This experience has added unnecessary stress and heartache during what is already the most difficult time of our lives. A funeral homes purpose is to alleviate burdens on grieving families, yet their negligence and lack of professionalism have only compounded our grief. The handling of this situation has been nothing short of abysmal.I am filing this complaint in the hopes that no other family will have to endure the additional pain that Davis Funeral Homes has caused us in such a difficult time. I urge the Better Business Bureau to take action so that other grieving families are not subjected to the same treatment.Sincerely,****** ****** ************ *******************

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My son *********************** passed away on March 15, 2024, in *********. I currently live in ******* with my husband since 2014. The Las ********************* called me that very night as I was in NO mood to talk to anyone grieving the loss of my son. I had less than 24 hours to make a decision on where to move the body to or it will automatically go to Davis Funeral Home at ******************************************************************. Being OUT of state I thought that was totally "Unfair" for an out of state person that was taken advantage by the selected Funeral Home NOT of my choice. I want a NO FRILL Cremation. It was not until March 20 that we had a conference call and was told the ridicously HIGH price for a Direct Cremation for $3163.59. We had no choice as charges were already incurring for refrigeration. But we had looked into other Funeral Homes offering the same very basic services as Vegas Valley Cremation for $950.00, Desert Memorial for $1100.00, ********* Cremations for $1295.00 and Care ****************** for $1100.00. We dealt with a *********************** that was NOT pleasant at all after these trying days o always having to chase her via email with so many questions. When is my son being cremated several emails. It took 18 days for his body to be cremated that I thought was just plain crazy. I also have been asking her so many times where the Death Certificate is, and it is now 60 days. Her last comment via email was "Oh here is the number for the *************** if you wish to call. Then last week I get a call from Davis's office from someone asking me would you like us to quote on your future cremation needs, WE LIVE out of state and NOT in *********. Very trying experience with this Funeral Home. We felt that we were taken advantage of for NOT living in ********* and living out of state. In closing I would like some reimbursement back as I gave you above examples from $950.00-$1295.00 NOT your price of $$3163.59.

  Customer response

  06/09/2024

  Hello,

  The person you are addressing this to *************************, CEO owns Legacy Funeral group operating in 30 states. Davis Funeral Home is just one of hundreds that he owns. So I am sure he is NOT seeing this Complaint at all.

  You may want to contact this person below, he is the Manager for this Davis Funeral Home: *************************** email address *************************************************************

  I not only manage Davis Funeral Homes & Memorial Park, I am also a member of the ********* community. You are my friends and my family. Let me help you when you need it the most. Email me anytime at *************************************************************.

  
  - ****************************

   

  Customer response

  06/19/2024

  Here attached is an email that my husband and I sent to **************** that is the Manager at the ********* Location. He proceeded to chat with my husband ********************* for about 20 minutes. There was NO resolution at all and we were both NOT happy with the phone call as **************** was locked down and would not budge an inch. Just so unfair with zero results. Please Kindly keep this case open.

• Initial Complaint

  04/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  MY DAD PASSED ON 8/25/21 DUE TO LUNG FIBROSIS. MY FATHER WAS CREMATED AT A DIFFRENT LOCATION BUT WE DEPOSITED HIS ASHES AT DAVIS FUNERAL HOME. ON WEDNESDAY APRIL 26 2023 I WENT TO GO VISIT MY FATHER ON WHICH HIS ASHES AND HIS EARN WAS GONE. SO I WENT TO THE FUNERAL OFFICE AND THEY TOLD ****** COULDNT GIVE ME INFORMATION . SO ALL I WANT IS TO SEE WHAT RIGHT DID THEY HAVE ON NOT GIVING ME INFORMATION ON WHICH HE IS MY FATHER AND I WAS HIS BIOLOGICAL DAUGHTER. PLEASE GIVE ME A CALL CAUSE AT THIS POINT I AM LOST. ************* MY NAME IS *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩