Complaints

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This company fraudulently charged my account after trying to purchase and item on *******************. Beware they charged another $25 under another fake name, and all this has been reported and being investigated. Will report back if the charges are refunded or not but appears to be a part of a large scheme. Interested in response from business and would like contact info due to no answer on phone numbers or emails.

  Customer response

  04/30/2024

  Livebold Goods Inc owns this site per their website. Must search on bing.com to find tastykellyappliances site. See screen shot attached.

• Initial Complaint

  12/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On Nov 21, 2023, I ordered some kitchen appliances for $9.95 on-line. It was promoted as a pre-Black Friday sale of multiple kitchen non-stick frying pans. I used my credit card and entered my contact information including phone number, email and shipping address.I received no communication from the vendor, but my charge did successfully go through on my credit card. After 2 weeks, I tried to call the company to get a status update, and I looked at their website. I emailed their customer service and asked for an order status update. No response. When I tried to call them multiple times, all that happens is you get put in a line, and no one ever actually answers the phone. I waited over 20 minutes twice on Dec 4th. No one answers.On Dec 5th, this same vendor charged my same credit card $179.84. I did not authorize this charge. I tried twice more to call them on Dec 6th. I waited for an hour the first time, and 20 minutes the second time, but they never answer the phone. I emailed them again. No response.This behavior indicates to me that they are most likely a scam business, and they are going to try to keep charging my account for things I don't approve. I disputed the $9.95 charge with my credit card company. And I will have to repeat the dispute when the $179.84 charge processes. Very frustrating.

  Business response

  12/12/2023

  Thank you for contacting ********************************* strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.
  
  Upon checking on our records, the customer already spoke to one of our **************** Representative and we helped with the cancellation of the customer's account. To assure the account is permanently closed effective 12/06/23. We also processed a full refund today, 12/12/2023, which will reflect on the customer's bank account within 710 business days from the time it was processed. Kindly refer to the refund breakdown below:
  
  Date: 12/12/2023
  Amount: $9.95
  Transaction ID: ********** 
  
  Date: 12/12/2023
  Amount: $179.84
  Transaction ID: 7D7275365B 
  
  Should you have any questions or need further assistance, please contact our customer care at ************** and one of our ************* Representatives will be happy to assist you. We are open from 8:00 AM to 8:00 PM and 7 days a week.
  
  Regards,
  *************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩