We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Masquerade Costumes

          Haven and Hartley

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Masquerade Costumes.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            11/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Purchased a costume via the website - received confirmation notice 10/19/2024 with order #****. October 22, 2024 received email that my order had shipped. Any items ordered before Oct 22, 2024 were supposed to arrive before Halloween. Item did not arrive and went a different route and intended on keeping the costume for a xmas present. On Nov 5, 2024 received an email from HavenandHartley requesting a review of the item. At this point attempted to reach out to them several times and every time the site was not found and email delivery failed. Currently have filed a dispute with my financial institution and will continue to make efforts to receive my money back until I have it .

          • Initial Complaint

            11/05/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I purchased a Halloween costume on Oct 19, 2024 for my child and never received it. The $64.99 purchase came out of my account the same day of purchase. I have emailed 2 separate emails for this business and have not heard a word back. If i click on my order confirmation through my email it wont load the website. Its like they went *** after Halloween.

          • Initial Complaint

            10/31/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Hello! I purchased (order 2119) a Halloween costume for my daughter on 10/18. The website said guaranteed Halloween deliver for that costume from 10/21-10/24. I got a notice on 10/22 that my order was shipping but no tracking number. I emailed on 10/29 and no response. I emailed on 10/31 as well. The email comes back as undeliverable. Now today is Halloween and I dont have a costume for my daughter and am out $45. I would like my money refunded. The entire website is gone now as well. ***********************************

          • Initial Complaint

            10/30/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a Halloween costume for my daughter and paid $55 for it. Said it would be here before Halloween. Their website is now gone. I e mailed them and received an e mail stating that e mail address is undeliverable

          • Initial Complaint

            10/30/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Made and order for a costume , was charged , got email confirmation and never received package . Attempted to reach out and no replys

          • Initial Complaint

            10/30/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered from here. No response from their customer service. Website is no longer working.

          • Initial Complaint

            10/29/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Placed an order on the 15th of October for a costume for my daughter for Halloween, with the estimated delivery date of the 17th-21st of october. Have sent 6 emails since the 22nd. Absolutely no response. Turns out there are hundreds of customers who have also been scammed by this company in just this month. They have listed fake 5 star reviews on all sites selling Haven and Hartley costumes.

          • Initial Complaint

            10/29/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Paid for a product that was never shipped. All attempts to contact have been futile.

          • Initial Complaint

            10/28/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed these 2 orders because they advertised they would be delivered by a certain date. I paid 9.99 twice to have them in time. Not only have they not arrived and it is days past their delivery date but they have not even shipped yet. I have reached out to the company many of times with no response back

          • Initial Complaint

            10/23/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order #**** on October 6th. When ordered I was informed it would be shipped in 2 days. This business does not have a contact phone number only an email which indicates takes 2-3 days to respond. I sent an emailing inquiring about the ***** dollar kids Chucky costume on 10/17, 10/18 and 10/20 without a response at all. Their shipping information is through some SHOP app which again provides no updated information. I dont know how to contact them further to get a refund considering its been 18 days from the original purchase date and I needed it by 10/25 in which I ordered in an adequate amount of time. They processed and took my money and I did not receive the product nor a response from the company.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Las Vegas, NV 89117-0261

          Visit Website

          Customer Complaints Summary

          12 total complaints in the last 3 years.

          12 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.